Austin, 78701, TX,
United States
Trilogy
Trilogy, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Trilogy collaboration with software players such as Calldrip empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Trilogy | Calldrip | Calldrip | Collaboration | Collaboration |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Hyundai Motors America | Automotive | 2000 | $30.0B | United States | Calldrip | Calldrip | Collaboration | 2018 |
In 2018, Hyundai Motors America implemented Calldrip as part of its Shopper Contact program to deliver rapid lead response for dealer leads. Calldrip was deployed as a Collaboration application to support automotive CRM and lead response workflows across Hyundai dealers in the United States.
The Calldrip implementation centered on near real time lead engagement capabilities, including automated lead intake mapping, SLA driven response orchestration, agent availability and callback scheduling to accelerate first contact. Configuration work emphasized lead to agent routing and handoff workflows that align with dealer sales processes, leveraging Collaboration functionality to coordinate phone connects and agent interactions.
Trilogy served as the portal and integration partner responsible for enrollment and delivery, operating the enrollment portal and integrating delivery pipelines into the Shopper Contact program. Operational coverage was dealer focused within the United States, and the implementation interfaced with dealer lead routing and CRM related processes to ensure timely lead distribution.
Program governance used centralized enrollment and delivery controls via Trilogy's portal to standardize dealer onboarding and participation in Shopper Contact. Program materials cite that Hyundai dealers saw close rate improvements after adoption, as reported in the source documentation.
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Buyer Intent: Companies Evaluating Trilogy Services
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