Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as Intuit, Microsoft and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Professional Services | 1800 | $400M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2008 | ||
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Leisure and Hospitality | 400 | $40M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 | ||
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Manufacturing | 58000 | $53.6B | United States | Microsoft | Microsoft Azure AI Platform | ML and Data Science Platforms | 2017 | In 2017, HP implemented Microsoft Azure AI Platform to underpin a conversational virtual agent and AI-enabled customer service workflows. The deployment emphasized ML and Data Science Platforms capabilities and incorporated the Microsoft Dynamics 365 AI solution for customer service to improve both self-service and contact center support delivery. The implementation delivered a customer-facing virtual agent for conversational problem resolution plus agent assist capabilities that provide support staff with instant access to troubleshooting information. Core functional modules included natural language understanding and dialog orchestration, knowledge retrieval and QnA, and analytics for incident categorization and trend detection, all hosted on Microsoft Azure AI Platform. Operational scope covered HP technical support channels, including customer self-service interfaces and contact center workflows, enabling technicians and agents to surface contextual troubleshooting content during live interactions. Governance and rollout followed a service-first pattern, phasing virtual agent functionality into self-service then contact center use, and instrumenting analytics so HP gains deeper insights into common customer issues as part of ongoing support process refinement. | |
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Banking and Financial Services | 70 | $7M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Professional Services | 100 | $10M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Professional Services | 45 | $11M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Distribution | 70 | $10M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 |
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Media | 50 | $5M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Construction and Real Estate | 80 | $8M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Communications | 70 | $7M | United States | Intuit | Intuit Quickbooks Pro | ERP Financial | 2014 |
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Buyer Intent: Companies Evaluating X Services
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