Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as Intuit, Genesys and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Professional Services | 417 | $72M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 | ||
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Communications | 11496 | $6.3B | Belgium | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2016 | In 2016, Proximus Group deployed Genesys PureEngage Platform to support its large-scale contact center operations. Proximus Group is the largest mobile telecom and quad play provider in Belgium, operating a contact center that processes 20 million incoming customer interactions yearly across more than 15 channels. The implementation is built on the Genesys Customer Experience Platform and includes Genesys Self-Service for IVR driven customer self-help. Genesys PureEngage Platform was configured to manage multichannel interaction routing, IVR automation, and agent-facing session handling, aligning with Call Center,Customer Engagement functional workflows such as queue management, skill based routing, and self-service deflection. The deployment spans more than 20 contact center locations and supports about 3,000 contact center agents who respond to calls and service requests. Architecture and operational provisioning emphasize centralized omnichannel session orchestration and distributed agent routing across sites, enabling unified interaction handling across voice and digital channels. Governance centered on centralized routing rules, channel prioritization, and IVR self-service content management to standardize customer flows and agent handling across locations. Genesys Self-Service enables customers to help themselves through IVR, while the Genesys Customer Experience Platform provides the core orchestration and agent interaction capabilities required for enterprise scale Call Center,Customer Engagement operations. | |
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Professional Services | 50 | $5M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2010 | ||
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Banking and Financial Services | 300 | $50M | Canada | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Education | 60 | $6M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 |
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Professional Services | 948 | $267M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2010 |
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Banking and Financial Services | 80 | $8M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Professional Services | 125 | $15M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Professional Services | 1200 | $250M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Professional Services | 175 | $45M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Buyer Intent: Companies Evaluating X Services
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