Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as Five9, Intuit and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Transportation | 80 | $1M | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2011 |
In 2011, Straight Forward implemented Five9 Virtual Contact Center to support its transportation customer service operations. The Five9 Virtual Contact Center is a Call Center platform deployed to centralize inbound and outbound contact handling for the company.
The implementation emphasized core Call Center modules including automatic call distribution, interactive voice response, agent desktop controls, call recording, and real-time reporting and dashboards. Configuration work focused on skills based routing, queue management, and automated call routing logic to align with standard contact center workflows and agent routing models.
Rollout included agent provisioning, role based access configuration, and operational handoffs to customer service teams within Straight Forward, aligning call handling workflows with the Five9 platform. Governance changes concentrated on standardizing escalation procedures and operational monitoring to surface service interruptions quickly.
Downtime and the resulting losses were the primary reasons Straight Forward abandoned the earlier contact handling system prior to implementing Five9 Virtual Contact Center. This narrative links Straight Forward, Five9 Virtual Contact Center, Call Center and customer service to document an implementation driven by availability and operational continuity concerns.
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Distribution | 76 | $18M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2010 |
In 2010, Strategic Environmental & Energy Resources, Inc. implemented Intuit Quickbooks Enterprise to provide ERP Financial capabilities for its distribution operations. The deployment concentrated on core accounting functions, including the general ledger, accounts payable, accounts receivable, sales order processing, inventory tracking and valuation, and financial reporting to support a 76 person US based distribution firm.
Configuration emphasized multiuser accounting workflows, role based access controls, and a standardized chart of accounts to unify transaction processing across finance, procurement, sales and warehouse operations. Operational scope covered finance and operational teams, with implemented controls and approval workflows to support procure to pay and order to cash cycles, and periodic close processes aligned with ERP Financial best practices.
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Distribution | 60 | $10M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2007 |
In 2007 Strategic Franchising Systems implemented Intuit Quickbooks Enterprise to centralize financial operations, positioning the deployment inside the ERP Financial category. The initiative targeted the companys core accounting functions for its US distribution business and established a single system of record for transactional finance.
Intuit Quickbooks Enterprise was configured to support centralized general ledger processing, accounts payable and accounts receivable workflows, and inventory valuation controls consistent with distribution accounting. Configuration emphasized multi-entity chart of accounts, transactional audit trails, and financial reporting capabilities common to ERP Financial solutions, supporting order-to-cash and procure-to-pay process flows.
The rollout covered finance and accounting teams and extended to operations personnel managing inventory and distribution transactions. Governance and process changes included standardized month-end close routines and role based access controls to improve fiscal auditability and transactional traceability across the companys US distribution operations.
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Distribution | 100 | $10M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2010 |
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Professional Services | 200 | $25M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Professional Services | 36 | $4M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 |
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Professional Services | 375 | $167M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 |
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Media | 30 | $3M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 |
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Distribution | 50 | $5M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2007 |
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Professional Services | 70 | $7M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2006 |
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Buyer Intent: Companies Evaluating X Services
- Sigma IQ, a United States based Professional Services organization with 160 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
| Sigma IQ | Professional Services | 160 | $30M | United States | 2026-03-18 |