South Jordan, 84095, UT,
United States
Xima Llc
Xima Llc, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Xima Llc collaboration with software players such as Avaya empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Xima Llc | Avaya | Avaya Call Reporting (ACR) | Call Tracking and Recording | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Suburban Propane Partners | Utilities | 3098 | $1.3B | United States | Avaya | Avaya Call Reporting (ACR) | Call Tracking and Recording | 2017 |
In 2017, Suburban Propane Partners deployed Avaya Call Reporting (ACR) across its distributed Avaya IP Office telephony estate in the United States. The Avaya Call Reporting (ACR) deployment provided Call Tracking and Recording capabilities using Chronicall and the Recording Library as the core capture and reporting components.
Xima Llc led the implementation, provisioning Chronicall/ACR for centralized call reporting, the Recording Library for call capture and retrieval, and realtime wallboards for operational visibility. The configuration consolidated multi-site call reporting and standardized quality assurance workflows across hundreds of locations, supporting customer-service and CRM operational functions.
Architecturally the solution centralized recording storage and reporting aggregation while maintaining distributed Avaya IP Office endpoints, enabling realtime reporting feeds to wallboards and a centralized QA repository. Governance and process work concentrated on unified call reporting policies and QA process standardization, with the vendor case study explicitly referencing Recording Library and realtime reporting as part of the deployment.
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Buyer Intent: Companies Evaluating Xima Llc Services
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