Top Customer Experience Software Apps, Market Size and Forecast
Since 2010, our global team of researchers has been studying the patterns of the Customer Experience software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our Customer Experience software market size and forecast assumptions and perhaps the rise and fall of certain Customer Experience vendors.
- Top 10 Customer Experience software vendors, market share, 2010-to-present, and five-year forecast
- 2010-to-present Customer Experience software market by revenue Type (on-prem vs cloud vs AI)
- 2010-to-present Customer Experience software market by customer size (revenue, employees, asset)
- 2010-to-present Customer Experience software market by industry (21 verticals)
- 2010-to-present Customer Experience software market by geography (city, state, country, region)
- 2010-to-present Customer Experience software market by channel (direct vs indirect)
- 2010-to-present Customer Experience software market by product market share
Some of the Customer Experience apps that we have been tracking include: Hotjar, FullStory, Adobe Experience Cloud, Wufoo Forms, Oracle Advertising (ex Oracle Data Cloud), Formstack Forms, Qualtrics CustomerXM, Contentsquare, Emplifi Astute VoCiperceptions, Momentive Usabilla, AutoAlert CXM, Survicate Customer Experience and Survey Software, Oracle CX Cloud, Alchemer Survey, Google Forms, Medallia Kampyle, Feefo Surveys, Popmenu, Decibel Insight, Gainsight Customer Experience (CX) and many others.
| Logo | Vendor | Product | Category | Market | Records |
|---|---|---|---|---|---|
|
|
Shiji Group | Shiji Reviewpro Reputation | Customer Experience | CRM | 23 |
|
|
Davies Group | ServiceTick Voice of the Customer | Customer Experience | CRM | 23 |
|
|
Ratesight | Ratesight | Customer Experience | CRM | 23 |
|
|
SAP | SAP Customer Experience (SAP CX) | Customer Experience | CRM | 22 |
|
|
Shift4 | Shift4 Global Blue Shipup Customer Experience | Customer Experience | CRM | 22 |
|
|
Khoros | Khoros CX | Customer Experience | CRM | 19 |
|
|
IRIS Software | IRIS ParentMail | Customer Engagement, Customer Experience | CRM | 19 |
|
|
ReviewPush | ReviewPush | Customer Experience | CRM | 18 |
|
|
Great Recruiters | Great Recruiters | Customer Experience | CRM | 18 |
|
|
Salesforce | Salesforce Vlocity | Customer Experience | CRM | 17 |
Buyer Intent: Companies Evaluating Customer Experience Apps
- Soloway And Sons, a United States based Construction and Real Estate organization with 10 Employees
- Bremich Cabinetmakers New Zealand, a New Zealand based Manufacturing company with 15 Employees
- Salamanca Group Holdings Ltd, a United Kingdom based Banking and Financial Services organization with 88 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
| Soloway And Sons | Construction and Real Estate | 10 | $1M | United States | 2026-04-30 | |
| Bremich Cabinetmakers New Zealand | Manufacturing | 15 | $2M | New Zealand | 2026-02-13 | |
| Salamanca Group Holdings Ltd | Banking and Financial Services | 88 | $32M | United Kingdom | 2026-01-23 | |
| Distribution | 133 | $50M | United States | 2025-11-26 | ||
| Government | 6000 | $1.0B | Taiwan | 2025-09-16 | ||
| Non Profit | 1649 | $82M | United States | 2025-08-21 | ||
| Retail | 31700 | $4.3B | United States | 2025-07-23 | ||
| Professional Services | 30000 | $3.7B | United Kingdom | 2025-07-07 | ||
| Education | 1400 | $250M | Singapore | 2025-05-21 | ||
| Professional Services | 10 | $1M | United Kingdom | 2025-05-15 |