Gloucester, GL1 1UD,
United Kingdom
1&1 Ionos Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 1&1 Ionos and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 70 1&1 Ionos employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 1&1 Ionos has purchased the following applications: IONOS Cloud for Application Hosting and Computing Services in 2018, Genesys Cloud CX for Call Center in 2022, Google Workspace (Formerly Google G-Suite) for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 1&1 Ionos is running and its propensity to invest more and deepen its relationship with IONOS , Genesys , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 1&1 Ionos revenues, which have grown to $75.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1&1 Ionos intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IONOS | Legacy | IONOS Cloud | Application Hosting and Computing Services | IaaS | n/a | 2018 | 2018 |
In 2018, 1&1 Ionos deployed IONOS Cloud to host and run its customer-facing website, aligning infrastructure under the Application Hosting and Computing Services category. The deployment supports the United Kingdom site for a company with 70 employees and is provisioned through resources referenced on https://www.ionos.co.uk/.
IONOS Cloud implementation centers on typical Application Hosting and Computing Services capabilities, including scalable compute instances for web serving, object storage for digital assets, and managed DNS and SSL to support secure site delivery. The configuration indicates use of configurable compute profiles, storage tiers, and load balancing to support high availability patterns common to hosted web platforms.
Operational ownership maps to web operations and digital marketing teams, with system administration handling provisioning and runtime monitoring. The footprint emphasizes platform level services such as autoscaling, instance orchestration, and infrastructure as code friendly provisioning, consistent with Application Hosting and Computing Services deployments for mid market technology operations.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX | Call Center | CRM | n/a | 2022 | 2022 |
In 2022, 1&1 Ionos deployed Genesys Cloud CX to support Call Center operations on their website. Genesys Cloud CX is used as the primary cloud contact center application, providing omnichannel routing, voice and web chat handling, and queue management consistent with Call Center functional terminology. The deployment leverages the Genesys Cloud CX application to surface website chat widgets and route inbound digital contacts to agent workflows.
The architecture is cloud native with Genesys Cloud CX operated as a SaaS service and embedded into the Ionos UK web experience for customer service and technical support interactions. Configuration emphasis is on contact routing, queue configuration and agent desktop workflows to centralize customer engagement within the platform. Operational ownership resides with Ionos service teams who manage configuration and routing policies through the Genesys Cloud CX administration tools.
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CRM | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2017 | 2017 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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