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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

1&1 Ionos Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IONOS Legacy IONOS Cloud Application Hosting and Computing Services IaaS n/a 2018 2018
In 2018, 1&1 Ionos deployed IONOS Cloud to host and run its customer-facing website, aligning infrastructure under the Application Hosting and Computing Services category. The deployment supports the United Kingdom site for a company with 70 employees and is provisioned through resources referenced on https://www.ionos.co.uk/. IONOS Cloud implementation centers on typical Application Hosting and Computing Services capabilities, including scalable compute instances for web serving, object storage for digital assets, and managed DNS and SSL to support secure site delivery. The configuration indicates use of configurable compute profiles, storage tiers, and load balancing to support high availability patterns common to hosted web platforms. Operational ownership maps to web operations and digital marketing teams, with system administration handling provisioning and runtime monitoring. The footprint emphasizes platform level services such as autoscaling, instance orchestration, and infrastructure as code friendly provisioning, consistent with Application Hosting and Computing Services deployments for mid market technology operations.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Genesys Legacy Genesys Cloud CX Call Center CRM n/a 2022 2022
In 2022, 1&1 Ionos deployed Genesys Cloud CX to support Call Center operations on their website. Genesys Cloud CX is used as the primary cloud contact center application, providing omnichannel routing, voice and web chat handling, and queue management consistent with Call Center functional terminology. The deployment leverages the Genesys Cloud CX application to surface website chat widgets and route inbound digital contacts to agent workflows. The architecture is cloud native with Genesys Cloud CX operated as a SaaS service and embedded into the Ionos UK web experience for customer service and technical support interactions. Configuration emphasis is on contact routing, queue configuration and agent desktop workflows to centralize customer engagement within the platform. Operational ownership resides with Ionos service teams who manage configuration and routing policies through the Genesys Cloud CX administration tools.
CRM CRM 2022 2022
Customer Experience CRM 2021 2021
Data Management Platform CRM 2021 2021
Digital Advertising Platform CRM 2022 2022
Marketing Analytics CRM 2019 2019
Marketing Analytics CRM 2019 2019
Marketing Automation CRM 2018 2018
Marketing Automation CRM 2021 2021
Tag Management CRM 2022 2022
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2017 2017
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2020 2020
IT Decision Makers and Key Stakeholders at 1&1 Ionos
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by 1&1 Ionos Executives
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FAQ - APPS RUN THE WORLD 1&1 Ionos Technographics

1&1 Ionos is a Professional Services organization based in United Kingdom, with around 70 employees and annual revenues of $75.0 million.

1&1 Ionos operates a diverse technology stack with applications such as IONOS Cloud, Genesys Cloud CX and Google Workspace (Formerly Google G-Suite), covering areas like Application Hosting and Computing Services, Call Center and Collaboration.

1&1 Ionos has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as IONOS, Genesys and Google.

1&1 Ionos recently adopted applications including Genesys Cloud CX in 2022, Hubspot CRM in 2022 and HubSpot Ads in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of 1&1 Ionos’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates 1&1 Ionos’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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