Gloucester, GL1 1UD,
United Kingdom
1&1 Ionos Technographics
1&1 Ionos Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 1&1 Ionos and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 70 1&1 Ionos employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 1&1 Ionos has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2017, AbleCommerce for eCommerce in 2020, Genesys Cloud CX for Call Center in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 1&1 Ionos is running and its propensity to invest more and deepen its relationship with Google , AbleCommerce , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 1&1 Ionos revenues, which have grown to $75.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1&1 Ionos intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
1&1 Ionos Tech Stack and Enterprise Applications
1&1 Ionos Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, 1&1 Ionos implemented Google Workspace (Formerly Google G-Suite) under the Collaboration category for its UK operations. The deployment was executed as a cloud-hosted SaaS tenancy owned by the company, provisioned for an organization of approximately 70 employees and organized around the corporate domain and centralized account administration. Google Workspace (Formerly Google G-Suite) was provisioned as the primary productivity and collaboration platform, providing Gmail for corporate email, Google Drive for file storage, Google Docs, Sheets and Slides for document collaboration, Calendar for scheduling and Google Meet for virtual meetings.
Configuration and governance centered on the Google Workspace Admin Console, with role-based administration, group provisioning and common Collaboration category controls such as account provisioning, access management and device management. Standard collaboration workflows were instrumented across business functions including engineering, sales and customer-facing services, with shared drives and group calendars used to coordinate team activity. Security and policy controls were applied at the domain level to enforce authentication and data access patterns consistent with an enterprise cloud email and collaboration deployment.
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1&1 Ionos eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AbleCommerce | Legacy | AbleCommerce | eCommerce | eCommerce | n/a | 2020 | 2020 |
In 2020, 1&1 Ionos implemented AbleCommerce on its public website, Apps Category . The deployment centered on AbleCommerce storefront capabilities, configuring the product catalog, shopping cart and checkout workflows, and applying content management for web merchandising. Functional coverage emphasized catalog management, order management, promotions, customer account management and checkout orchestration, consistent with standard ecommerce application patterns.
Operational scope was limited to the public website and associated commercial channels, with marketing and ecommerce operations responsible for catalog curation and site content. Governance focused on release controls for merchandising and staged configuration changes through environment-based theming and template management to minimize site disruption. This profile positions AbleCommerce as the application providing storefront, catalog and order functions for 1&1 Ionos in 2020, Apps Category .
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1&1 Ionos CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX | Call Center | CRM | n/a | 2022 | 2022 |
In 2022, 1&1 Ionos deployed Genesys Cloud CX to support Call Center operations on their website. Genesys Cloud CX is used as the primary cloud contact center application, providing omnichannel routing, voice and web chat handling, and queue management consistent with Call Center functional terminology. The deployment leverages the Genesys Cloud CX application to surface website chat widgets and route inbound digital contacts to agent workflows.
The architecture is cloud native with Genesys Cloud CX operated as a SaaS service and embedded into the Ionos UK web experience for customer service and technical support interactions. Configuration emphasis is on contact routing, queue configuration and agent desktop workflows to centralize customer engagement within the platform. Operational ownership resides with Ionos service teams who manage configuration and routing policies through the Genesys Cloud CX administration tools.
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CRM | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2022 | 2022 |
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1&1 Ionos IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at 1&1 Ionos
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by 1&1 Ionos Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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