Astoria, 11103, NY,
United States
123 Backflow Testing Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 123 Backflow Testing and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 123 Backflow Testing employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 123 Backflow Testing has purchased the following applications: FieldPie FSM for Field Service Management in 2024, Tidio Live Chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 123 Backflow Testing is running and its propensity to invest more and deepen its relationship with FieldPie , Tidio , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 123 Backflow Testing revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 123 Backflow Testing intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FieldPie | Legacy | FieldPie FSM | Field Service Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, 123 Backflow Testing implemented FieldPie FSM to digitize recurring maintenance across its New York service area. The deployment uses FieldPie FSM as a Field Service Management platform to manage scheduling and recurring jobs, capture field photos for backflow device inspections, and drive invoicing workflows aligned with service completion. The implementation focuses on field technician mobile workflows and automated reminders to enforce testing cadence and compliance requirements. Modules used include scheduling and recurring job orchestration, on-site photo capture and evidence management, and invoicing tied to completed jobs.
For a firm of about 10 employees the architecture emphasizes a cloud hosted, mobile first Field Service Management approach, with technician devices serving as the primary touchpoint for job execution and photo documentation. Operational coverage is the New York service area and impacted business functions include field operations, compliance documentation, and billing operations. Governance changes formalized recurring job schedules, configured automated reminder rules, and standardized photo capture as part of job close procedures. The implementation improved compliance and scheduling reliability through automated reminders and structured photo evidence.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, 123 Backflow Testing implemented Tidio Live Chat on its public website. The deployment embeds the Tidio Live Chat widget to provide Chatbots and Conversational AI functionality directly on customer-facing pages, enabling web-based conversational engagement for inquiries and service requests. 123 Backflow Testing uses Tidio Live Chat to support customer support and lead capture workflows tied to its core field services business function.
The implementation configures the Tidio Live Chat widget with a combination of live agent inbox handling and automated message flows typical of chatbots, focusing on initial contact capture and routing of basic appointment or service questions. Administration and operational control are handled at the site level through the Tidio Live Chat account, with chat access provisioned to staff who manage incoming customer messages. No additional third-party system integrations are documented in the source for this deployment.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2024 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Domain Name System (DNS) | IaaS |
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2015 | 2015 |
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Domain Name System (DNS) | IaaS |
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2015 | 2015 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Security (AppSec) | CyberSecurity |
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2018 | 2018 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2015 | 2015 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2023 | 2023 |
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