AI Buyer Insights:

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

123 Floors Tech Stack and Enterprise Applications

123 Floors AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
LiveChat, Inc. Legacy LiveChat Chatbots and Conversational AI AI-Powered Application n/a 2021 2021
In 2021, 123 Floors deployed LiveChat on its public website to provide real time customer engagement. LiveChat is implemented as a Chatbots and Conversational AI application to handle inbound site inquiries, surface offline contact capture forms, and route conversations to internal agents for sales and service follow up. The LiveChat deployment uses the vendor delivered web chat widget model and cloud hosted SaaS architecture, consistent with Chatbots and Conversational AI implementations. Functional capabilities implemented include the customer facing chat widget, canned responses and templated messaging, transcript capture for follow up, and business hours or availability configuration to control routing and offline behavior. Operational ownership is aligned to customer support and sales functions, where chat handling is managed by small internal teams and configured through the LiveChat administration console. Governance is lightweight, focused on agent assignment, availability schedules, and message templates to standardize responses and capture lead information from website visitors. Integrations are limited to the website embedding layer with no named back end systems reported, LiveChat operates as the primary conversational entry point on the site. The relationship is straightforward, 123 Floors LiveChat Chatbots and Conversational AI supporting customer engagement and lead capture for the business.
123 Floors CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Mixpanel Legacy Mixpanel Marketing Analytics CRM n/a 2021 2021
Tag Management CRM 2018 2018
123 Floors IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Rackspace Technology Legacy Rackspace Cloud Application Hosting and Computing Services IaaS n/a 2018 2018
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2023 2023
Content Delivery Network IaaS 2021 2021

IT Decision Makers and Key Stakeholders at 123 Floors

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by 123 Floors Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from 123 Floors IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the 123 Floors digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD 123 Floors Technographics
123 Floors is a Construction and Real Estate organization based in United States, with around 20 employees and annual revenues of $2.0 million.
123 Floors operates a diverse technology stack with applications such as LiveChat, Mixpanel and Rackspace Cloud, covering areas like Chatbots and Conversational AI, Marketing Analytics and Application Hosting and Computing Services.
123 Floors has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as LiveChat, Inc., Mixpanel and Rackspace Technology.
123 Floors recently adopted applications including Amazon Elastic Load Balancing (ELB) in 2023, LiveChat in 2021 and Mixpanel in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 123 Floors’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates 123 Floors’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 123 Floors technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.