Dallas, 30132, GA,
United States
123 Floors Technographics
123 Floors Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 123 Floors and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 123 Floors employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 123 Floors has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2021, Mixpanel for Marketing Analytics in 2021, Rackspace Cloud for Application Hosting and Computing Services in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 123 Floors is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Mixpanel , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 123 Floors revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 123 Floors intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
123 Floors Tech Stack and Enterprise Applications
123 Floors AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, 123 Floors deployed LiveChat on its public website to provide real time customer engagement. LiveChat is implemented as a Chatbots and Conversational AI application to handle inbound site inquiries, surface offline contact capture forms, and route conversations to internal agents for sales and service follow up.
The LiveChat deployment uses the vendor delivered web chat widget model and cloud hosted SaaS architecture, consistent with Chatbots and Conversational AI implementations. Functional capabilities implemented include the customer facing chat widget, canned responses and templated messaging, transcript capture for follow up, and business hours or availability configuration to control routing and offline behavior.
Operational ownership is aligned to customer support and sales functions, where chat handling is managed by small internal teams and configured through the LiveChat administration console. Governance is lightweight, focused on agent assignment, availability schedules, and message templates to standardize responses and capture lead information from website visitors.
Integrations are limited to the website embedding layer with no named back end systems reported, LiveChat operates as the primary conversational entry point on the site. The relationship is straightforward, 123 Floors LiveChat Chatbots and Conversational AI supporting customer engagement and lead capture for the business.
|
123 Floors CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mixpanel | Legacy | Mixpanel | Marketing Analytics | CRM | n/a | 2021 | 2021 |
|
|
|
|
|
Tag Management | CRM |
|
2018 | 2018 |
|
123 Floors IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rackspace Technology | Legacy | Rackspace Cloud | Application Hosting and Computing Services | IaaS | n/a | 2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2023 | 2023 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at 123 Floors
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by 123 Floors Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||