Timisoara, 300081,
Romania
123FormBuilder Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 123FormBuilder and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 123FormBuilder employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 123FormBuilder has purchased the following applications: TeamSupport SnapEngage for Chatbots and Conversational AI in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2017, Telerik Sitefinity CMS for Web Content Management in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 123FormBuilder is running and its propensity to invest more and deepen its relationship with TeamSupport , Google , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 123FormBuilder revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 123FormBuilder intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, 123FormBuilder implemented TeamSupport SnapEngage as a website-facing Chatbots and Conversational AI solution. 123FormBuilder deployed TeamSupport SnapEngage to support customer service and lead capture functions across its Romania-based professional services operations.
Deployment centered on an embedded web chat widget and an agent console, with conversational workflows configured for automated responses, proactive chat invitations, and live agent handoff. Configuration work included routing and escalation rules, canned responses, and transcript capture to standardize interactions and preserve case details. TeamSupport SnapEngage was instrumented on public site pages to intercept support requests and surface qualified inbound leads.
Operational governance established administrator roles for chat configuration, agent permissions, and standard operating procedures for chat handling and escalation. Rollout was scoped to customer-facing support and sales teams, accompanied by training on queue management and scripted response handling.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Progress Software | Legacy | Telerik Sitefinity CMS | Web Content Management | Content Management | n/a | 2013 | 2013 |
In 2013, 123FormBuilder implemented Telerik Sitefinity CMS as its Web Content Management platform for the company website. The Telerik Sitefinity CMS deployment centralizes content authoring and page management, delivering web pages to public visitors from the organization s hosting environment and serving as the primary system for site content publication.
Configuration emphasized core Web Content Management capabilities, including content authoring interfaces, page and template management, media and digital asset organization, structured content types, and role based publishing workflows. Sitefinity s scheduling and versioning features were configured to support editorial review cycles and staged content releases across teams.
Operational ownership is centered on marketing and web operations, with governance implemented through role based access control, approval routing, and staged publishing processes to manage live updates. The narrative focuses on Telerik Sitefinity CMS usage on 123FormBuilder s public website and on supporting the content lifecycle and editorial governance for the organization.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2025 | 2025 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2025 | 2025 |
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Tag Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incident Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2025 | 2025 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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