New York City, 10003, NY,
United States
123Stores Technographics
123Stores Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 123Stores and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 70 123Stores employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 123Stores has purchased the following applications: Teamtailor ATS for Recruiting, Applicant Tracking System in 2021, Zendesk Service for Customer Support in 2022, Amazon SES for Transactional Email in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 123Stores is running and its propensity to invest more and deepen its relationship with Teamtailor , Zendesk , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 123Stores revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 123Stores intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
123Stores Tech Stack and Enterprise Applications
123Stores HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Teamtailor | Legacy | Teamtailor ATS | Recruiting, Applicant Tracking System | HCM | n/a | 2021 | 2021 |
In 2021, 123Stores implemented Teamtailor ATS on its public careers site to manage recruiting workflows and on-site candidate intake. The deployment established Teamtailor ATS as the Recruiting,Applicant Tracking System for the retailer, embedding job listings, application forms, and branding into the corporate careers portal.
For a 70 employee retail organization, the implementation centralized core recruiting capabilities including job publishing, applicant tracking, candidate database management, and career site management consistent with Recruiting,Applicant Tracking System functionality. Operational scope focused on HR and store hiring managers, standardizing posting-to-hire workflows, candidate screening pipelines, interview scheduling, and role-based access governance through configured approval and pipeline stages tied to the embedded career portal.
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123Stores CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, 123Stores deployed Zendesk Service on its website. The deployment uses Zendesk Service as a Customer Support platform to capture web inquiries and channel them into a centralized ticketing workflow for the retailer's online storefront.
Zendesk Service was configured to provide core Customer Support capabilities including ticketing, an embedded web widget for site-based interactions, a publishable knowledge base, templated responses and agent views for queue management. The implementation leverages automation rules and SLA policies to drive prioritization and escalation, and the agent workspace is used to handle multi-channel interactions originating from the website and email.
Operational coverage focuses on the customer support and e-commerce functions within 123Stores, with internal governance that established ticket routing rules, role based agent permissions, and a content maintenance process for knowledge articles. The configuration supports standardized agent workflows, triage and escalation procedures, and ongoing updates to response templates and help content.
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123Stores PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon SES | Transactional Email | PaaS | n/a | 2022 | 2022 |
In 2022, 123Stores implemented Amazon SES to power website transactional messaging. Amazon SES functions as the Transactional Email platform for order confirmations, password resets, shipment notices, and other customer-facing notifications sent from the 123Stores website. The implementation is scoped to e-commerce and customer operations, aligning the application with the company storefront and support workflows.
The Amazon SES deployment was configured with domain authentication and template management, using both SMTP and API sending endpoints to integrate directly with the website checkout and account systems. Standard Transactional Email capabilities were enabled, including template versioning, bounce and complaint handling, and suppression lists to maintain sending hygiene. Governance was introduced through template approval workflows and operational controls that assign sending responsibilities to e-commerce and customer service teams, with monitoring and alerting configured to track deliverability and sending status.
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Transactional Email | PaaS |
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2022 | 2022 |
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123Stores IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at 123Stores
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by 123Stores Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||