13cabs
13cabs Technographics
13cabs Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 13cabs and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 13cabs employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 13cabs has purchased the following applications: PayPal Braintree for Payment Processing in 2018, RITEQ Time and Attendance for Time and Attendance in 2017, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 13cabs is running and its propensity to invest more and deepen its relationship with PayPal , Dayforce , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 13cabs revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 13cabs intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
13cabs Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Braintree | Payment Processing | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, 13cabs deployed PayPal Braintree as its Payment Processing solution on its public website. The implementation embedded PayPal Braintree into the web payment layer to capture rider payments and to authorize card transactions associated with online bookings. 13cabs PayPal Braintree Payment Processing is used to support the company customer payments workflow on its site.
Configuration focused on standard Payment Processing capabilities, including client side tokenization, vaulted card storage to avoid direct card data retention, hosted fields or SDK based card collection, and multi method acceptance including card and PayPal flows. The setup relied on server side API integration patterns to create payment tokens, perform authorizations and captures, and return tokens for linkage to booking records and payment reconciliation.
Operational coverage centers on the public website checkout and the customer booking experience, aligning online payment capture with internal reconciliation processes. Governance emphasis included reducing PCI scope through tokenization and centralizing payment handling, requiring operational teams to adapt booking workflows to reference stored payment tokens rather than raw card data.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dayforce | Legacy | RITEQ Time and Attendance | Time and Attendance | HCM | n/a | 2017 | 2018 |
In 2017, 13cabs implemented RITEQ Time and Attendance. RITEQ Time and Attendance is a Time and Attendance application deployed to standardize workforce timekeeping, rostering and absence tracking across the NSW Contact Centre and associated radio room operations.
Configuration focused on core Time and Attendance capabilities such as automated shift rostering, clock in and clock out capture, leave and absenteeism tracking, roster management and time and compliance reporting. The implementation included role based access for contact centre supervisors and configuration of pay period and roster rules consistent with contact centre operating policies. Standard reporting and analytics capabilities were used to align staffing to call demand and support intraday adherence monitoring.
The deployment connected to the broader operational stack, with explicit integrations documented for the MTI dispatching system, Freshdesk, Humanforce and TimeTEQ, enabling alignment between bookings, dispatch and workforce schedules. Operational scope covered the NSW Contact Centre management of 73 staff who support over 3600 vehicles and approximately 10,000 drivers nationwide, and supported workflows for the centralised booking service for Wheelchair Accessible Taxis under the NSW Government contract. Business functions impacted included contact centre workforce management, radio room scheduling, driver rostering and government contract fulfilment.
Governance and process changes accompanied the RITEQ Time and Attendance rollout, including conversion of the contact centre from a 24 7 rota to core business hours with out of hours support from the Melbourne Contact Centre, and introduction of a roster system for drivers to improve booking fulfilment. Reporting and analysis of call centre statistics drove staffing and roster adjustments, a Brisbane Contact Centre audit was conducted to inform change strategy, and a reduction in absenteeism in the NSW Contact Centre was recorded.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, 13cabs deployed Microsoft 365 as its Collaboration platform across Australian operations. The company is using Microsoft 365 on their website, signaling public facing integration with its corporate tenant.
The Microsoft 365 deployment centers on core Collaboration capabilities including cloud email, document collaboration, team chat and meetings, and intranet content management. Typical modules referenced in the environment include Exchange Online, SharePoint Online, and Microsoft Teams, which together provide unified communication, document management, and meeting orchestration for operational teams.
13cabs Microsoft 365 Collaboration supports dispatch, driver communications, and customer service functions and is provisioned for the companys roughly 4,000 employees across Australia. Operational coverage extends to corporate IT, customer service, and field operations groups, aligning collaboration tooling with day to day workflows.
Governance is implemented through centralized administration, role based access controls, and Microsoft 365 compliance and retention features to manage identity, data protection, and policy enforcement. Tenant level configuration and policy driven workflows are used to standardize mail flow, information governance, and access management for Collaboration services.
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Collaboration | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at 13cabs
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by 13cabs Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from 13cabs IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the 13cabs digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD 13cabs Technographics
13cabs is a Transportation organization based in Australia,
with around 4000 employees and annual revenues of $500.0 million.
13cabs operates a diverse technology stack with applications such as
PayPal Braintree, RITEQ Time and Attendance and Microsoft 365,
covering areas like Payment Processing, Time and Attendance and Collaboration.
13cabs has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PayPal, Dayforce and Microsoft.
13cabs recently adopted applications including
CodeTwo Email Signatures in 2021, Automattic Jetpack CRM in 2021 and TUNE Partner Marketing Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 13cabs’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates 13cabs’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 13cabs technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.