Hoersholm, 2970,
Denmark
1Clickfactory Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 1Clickfactory and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25 1Clickfactory employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 1Clickfactory has purchased the following applications: BigMarker for Audio Video and Web Conferencing in 2021, Comm100 for Customer Engagement in 2014, Microsoft Azure Monitor for Application Performance Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 1Clickfactory is running and its propensity to invest more and deepen its relationship with BigMarker , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 1Clickfactory revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1Clickfactory intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BigMarker | Legacy | BigMarker | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, 1Clickfactory deployed BigMarker as its Audio Video and Web Conferencing solution. The BigMarker instance is embedded on the 1Clickfactory website to deliver live webinars, virtual workshops, and on-demand session playback. The deployment uses a cloud-hosted SaaS delivery model, serving embedded web players and on-site registration flows to centralize event access and session discovery on the corporate site.
Functional capabilities implemented align with typical Audio Video and Web Conferencing workflows and include webinar registration, live streaming with screen sharing, moderated Q&A and chat, and an on-demand recording library managed through the BigMarker administration console. Operational ownership is centered in marketing and client-facing teams, which manage event scheduling, attendee registration workflows, and content publication, and governance focuses on event publishing standards and attendee management processes to support marketing, sales demos, and client education.
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Comm100 Network Corporation | Legacy | Comm100 | Customer Engagement | CRM | n/a | 2014 | 2014 |
In 2014, 1Clickfactory deployed Comm100 on its website. The deployment uses Comm100 as a Customer Engagement platform to provide web based visitor communication and support directly from the public site, with Comm100 implemented as the primary customer touchpoint.
Configuration work focused on embedding the Comm100 JavaScript widget across site pages, provisioning agent accounts, and defining chat routing and business hours. Functional capabilities implemented included live chat, proactive visitor invitations, canned responses, visitor monitoring and chat transcript capture, aligning the Comm100 implementation with customer service and pre sales workflows. Administration included role based access for agents and administrators and settings for offline messaging and transcript storage.
Operational scope covered website customer touchpoints and was oriented to small team use consistent with a 25 person professional services firm, with customer service and sales teams acting as primary users. Governance rested with an internal administrator who managed configuration, agent onboarding and chat policy settings. No external system integrations were specified in the source, so the deployment remained focused on site engagement using cloud hosted Comm100 tooling.
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Monitor | Application Performance Management | ITSM | n/a | 2017 | 2017 |
In 2017, 1Clickfactory implemented Microsoft Azure Monitor on their website, instrumenting customer facing web assets for continuous observation. The deployment targeted Application Performance Management across site availability and response time monitoring, aligning telemetry collection with the companys digital presence and operational oversight.
Microsoft Azure Monitor was configured to collect application telemetry, metrics and logs, and to surface that data through dashboards and alerting rules for IT operations and engineering teams. 1Clickfactory uses Microsoft Azure Monitor as its Application Performance Management solution supporting IT operations and web engineering, with emphasis on centralized log aggregation, metric visualization and alert-driven incident workflows to maintain operational visibility for the website.
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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