Bedford, 44146-2602, OH,
United States
1st Gear Auto Technographics
1st Gear Auto Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 1st Gear Auto and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 26 1st Gear Auto employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 1st Gear Auto has purchased the following applications: Vistadash for Dealership Management in 2022, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2012, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 1st Gear Auto is running and its propensity to invest more and deepen its relationship with Vistadash , LivePerson , Gubagoo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 1st Gear Auto revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1st Gear Auto intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
1st Gear Auto Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vistadash | Legacy | Vistadash | Dealership Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, 1st Gear Auto deployed Vistadash as its Dealership Management application on its public website. The implementation centers on embedding Vistadash-powered inventory and vehicle listing capabilities into the dealer site to surface auction inventory and vehicle detail pages for online buyers. Vistadash is used to centralize web-based listings and to streamline digital lead capture for a 26 employee automotive dealer, aligning online presentation with physical lot availability.
Configuration emphasizes catalog publishing, stock management, pricing visibility, and customer inquiry workflows that support sales and remarketing functions, reflecting typical Dealership Management functional modules. The rollout follows a lightweight web integration approach with operational coverage across sales and auction operations at the single United States site, and governance focused on inventory update cadence, site content control, and sales workflow alignment between on-site staff and the online storefront.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
In 2012, 1st Gear Auto deployed LivePerson Conversational Cloud on its website. The implementation places LivePerson Conversational Cloud into the Chatbots and Conversational AI category to provide embedded conversational engagement on the dealership website. This configuration is surfaced directly on https://www.ncautoauction.com to capture inbound inquiries and handle visitor engagement.
The deployment uses a web-embedded conversational interface to deliver automated messaging flows and live agent escalation, reflecting core Chatbots and Conversational AI capabilities. Functional configuration includes automated messaging sequences, session management for visitor interactions, and agent handoff workflows to support sales and customer service conversations. The LivePerson Conversational Cloud instance is configured for scripted messaging and routing logic appropriate to a small dealer environment.
Operational scope is focused on customer-facing engagement on the dealer site, impacting sales and service contact intake rather than back-office systems. Governance appears to center on message scripting, availability windows, and escalation rules to ensure consistent responses to site visitors. The deployment reflects a lightweight, web-first architecture suitable for a company of 26 employees.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Sales Analytics | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at 1st Gear Auto
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by 1st Gear Auto Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||