20Cube Logistics
25, North Bridge Road, Level 7,
Singapore, 179104,
Singapore
Singapore, 179104,
Singapore
65 6220 5055
Distribution
20Cube Logistics Technographics
20Cube Logistics Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 20Cube Logistics and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 20Cube Logistics employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 20Cube Logistics has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2016, BambooHR ATS for Applicant Tracking System in 2017, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 20Cube Logistics is running and its propensity to invest more and deepen its relationship with Oracle , BambooHR , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 20Cube Logistics revenues, which have grown to $140.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 20Cube Logistics intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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20Cube Logistics Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2016 | 2017 |
In 2016, 20Cube Logistics migrated Oracle E-Business Suite from Amazon Web Services to Oracle Cloud Infrastructure. 20Cube Logistics implemented Oracle E-Business Suite as its ERP Financial system to centralize financial management across its global operations in 10 countries.
The deployment leveraged Oracle Cloud Infrastructure Enterprise Database Service to host Oracle Database and to migrate database files, moving the core Oracle E-Business Suite application stack onto OCI compute and storage. This architecture was adopted to improve manageability, scalability, security, and patching, and to address licensing concerns encountered while running Oracle E-Business Suite on AWS. Oracle Database migration scripts were used to transfer database artifacts and validate the OCI environment.
Functional coverage on Oracle E-Business Suite focused on financial modules, including accounts payable, receivables, bank reconciliation, and financial reporting for profit and loss and the balance sheet, supporting post invoicing processes and month end close activities. The company retained its in-house ERP integration with Oracle E-Business Suite, preserving transactional flows between logistics operations and financial workflows.
Operational governance shifted to centralized cloud operations on Oracle Cloud Infrastructure, reducing the need for a separate server maintenance team and simplifying patch and security management. The migration to OCI resulted in cost savings of nearly 10 percent and reduced month end server load, while improving performance and operational efficiency for 20Cube Logistics financial operations.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BambooHR | Legacy | BambooHR ATS | Applicant Tracking System | HCM | n/a | 2017 | 2017 |
In 2017, 20Cube Logistics deployed BambooHR ATS as their Applicant Tracking System, embedding BambooHR ATS into the corporate careers page to publish job postings and capture candidate applications directly from the website. The deployment serves recruiting and HR administrative workflows for the Singapore-based distribution company, which operates with approximately 600 employees and centralized hiring needs.
Implementation centered on candidate intake, job requisition creation, posting to the embedded career portal, applicant profile management, and pipeline tracking, leveraging standard Applicant Tracking System capabilities. Governance emphasized HR and hiring manager workflows, requisition approvals and centralized candidate records to enforce consistent hiring processes, with the primary integration point being 20Cube Logistics public careers site where BambooHR ATS handles application capture and tracking.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, 20Cube Logistics implemented Freshdesk Messaging (Formerly Freshchat) on its website. The deployment established a customer-facing conversational channel under the Chatbots and Conversational AI category, enabling web-based real-time engagement for customer service and commercial inquiries. Freshdesk Messaging (Formerly Freshchat) was provisioned as an embedded web chat widget to capture, triage, and manage inbound conversations, with operational ownership assigned to the support and sales teams. The implementation emphasized conversational workflows rather than backend system replacements, keeping the scope focused on digital customer engagement on the corporate site.
Freshdesk Messaging (Formerly Freshchat) was configured to deliver core Chatbots and Conversational AI capabilities including automated conversational routing, bot-assisted initial engagement, canned responses, and live agent handoff for escalation. Configuration addressed session continuity through conversation history and agent context, and routing rules were established to direct interactions to support or sales queues. Governance centered on centralized management of chat scripts, escalation protocols, and operator access controls managed by the customer support organization, with the channel maintained as the primary web-based conversational touchpoint.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2013 | 2013 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM, Sales Engagement | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at 20Cube Logistics
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by 20Cube Logistics Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from 20Cube Logistics IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the 20Cube Logistics digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD 20Cube Logistics Technographics
20Cube Logistics is a Distribution organization based in Singapore,
with around 600 employees and annual revenues of $140.0 million.
20Cube Logistics operates a diverse technology stack with applications such as
Oracle E-Business Suite, BambooHR ATS and Freshdesk Messaging (Formerly Freshchat),
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
20Cube Logistics has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, BambooHR and Freshworks.
20Cube Logistics recently adopted applications including
Freshservice in 2021, Oracle Cloud Infrastructure in 2021 and Hotjar in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 20Cube Logistics’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates 20Cube Logistics’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 20Cube Logistics technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.