Worthing, BN12 5HJ,
United Kingdom
24X Technographics
24X Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 24X and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 24X employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 24X has purchased the following applications: Ruby Live Chat for Chatbots and Conversational AI in 2014, Google Workspace (Formerly Google G-Suite) for Collaboration in 2012, Salesforce Sales Cloud for Sales Automation, CRM, Sales Engagement in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 24X is running and its propensity to invest more and deepen its relationship with Ruby , Google , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 24X revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 24X intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
24X Tech Stack and Enterprise Applications
24X AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, 24X deployed Ruby Live Chat on its website. Ruby Live Chat is used as a customer-facing conversational interface within the Chatbots and Conversational AI category, embedded on public site pages to capture visitor inquiries and route sessions to staff. The implementation follows a hosted chat widget model appropriate for a small communications firm, providing real-time messaging, session logging, and a vendor-hosted agent console.
Functional modules in use align with common Chatbots and Conversational AI capabilities, including live agent chat, automated session routing, message transcripts, and canned response templates for consistent messaging. Operational coverage is limited to customer-facing sales and support workflows on the 24X website, reflecting the firm’s external engagement footprint rather than internal systems. Governance is centered on web-embedded controls and vendor console access, with conversational records retained for subsequent follow up and oversight.
|
24X Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2012 | 2012 |
In 2012, 24X deployed Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The implementation is a cloud-hosted, SaaS deployment serving the full employee base of the company, and Google Workspace (Formerly Google G-Suite) is referenced in the company website source indicating domain-level provisioning and public site linkage to the corporate G Suite identity.
The deployment centers on core Collaboration capabilities typical of the category, including Gmail for domain email, Google Drive for centralized file storage, Google Docs and Sheets for document collaboration, Google Calendar for scheduling, and Google Meet for remote meetings. Administration is expressed through centralized account provisioning and domain management using the Google Workspace admin console, enabling user account lifecycle, access controls, and basic security settings across the small UK-based organization. The implementation directly supports business functions in communications, document management, and scheduling for the company, and the relationship is clear: 24X Google Workspace (Formerly Google G-Suite) Collaboration supports the company s core collaboration and communication workflows.
|
|
|
|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
|
24X CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Sales Cloud | Sales Automation, CRM, Sales Engagement | CRM | n/a | 2021 | 2021 |
In 2021, 24X implemented Salesforce Sales Cloud. The deployment emphasizes Sales Automation,CRM,Sales Engagement capabilities to centralize customer and pipeline data for the UK communications firm, aligning CRM and sales engagement workflows to a small sales organization of roughly ten employees.
Salesforce Sales Cloud was configured to provide core Sales Cloud functionality including lead capture and routing, contact and account management, opportunity and pipeline management, activity tracking, and basic reporting and dashboards. Configuration focused on streamlined sales stages and reusable sales engagement assets such as email templates and activity templates to support repeatable outbound and inbound workflows.
The implementation integrates Salesforce Sales Cloud with the company website using embedded lead capture and web-to-lead workflows to surface inbound inquiries directly into the CRM. Operational scope is concentrated on sales and customer-facing functions, with governance implemented through defined pipeline stages, role-based user permissions, and a centralized admin model to manage configuration and data hygiene.
|
IT Decision Makers and Key Stakeholders at 24X
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by 24X Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||