Worthing, BN12 5HJ,
United Kingdom
24X Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 24X and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 24X employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 24X has purchased the following applications: Ruby Live Chat for Chatbots and Conversational AI in 2014, Google Workspace (Formerly Google G-Suite) for Collaboration in 2012, Salesforce Sales Cloud for Sales Automation, CRM, Sales Engagement in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 24X is running and its propensity to invest more and deepen its relationship with Ruby , Google , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 24X revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 24X intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 | In 2014, 24X deployed Ruby Live Chat on its website. Ruby Live Chat is used as a customer-facing conversational interface within the Chatbots and Conversational AI category, embedded on public site pages to capture visitor inquiries and route sessions to staff. The implementation follows a hosted chat widget model appropriate for a small communications firm, providing real-time messaging, session logging, and a vendor-hosted agent console. Functional modules in use align with common Chatbots and Conversational AI capabilities, including live agent chat, automated session routing, message transcripts, and canned response templates for consistent messaging. Operational coverage is limited to customer-facing sales and support workflows on the 24X website, reflecting the firm’s external engagement footprint rather than internal systems. Governance is centered on web-embedded controls and vendor console access, with conversational records retained for subsequent follow up and oversight. |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2012 | 2012 | |||
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Sales Cloud | Sales Automation, CRM, Sales Engagement | CRM | n/a | 2021 | 2021 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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