2nd Watch
600 Stewart Street,
Seattle, 98101, WA,
United States
Seattle, 98101, WA,
United States
1 888-317-7920
Professional Services
2nd Watch Technographics
2nd Watch Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 2nd Watch and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 2nd Watch employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 2nd Watch has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2013, Drift AI Chatbot for Chatbots and Conversational AI in 2019, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 2nd Watch is running and its propensity to invest more and deepen its relationship with Intuit , Drift , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 2nd Watch revenues, which have grown to $12.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 2nd Watch intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
2nd Watch Tech Stack and Enterprise Applications
2nd Watch ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | x | 2013 | 2013 |
In 2013, 2nd Watch implemented Intuit Quickbooks Enterprise for ERP Financial functions. Intuit Quickbooks Enterprise was provisioned as the firm's ERP Financial backbone to centralize accounting, invoicing, and project-level financial tracking across its United States professional services operations.
The deployment used a multi-user, centralized accounting configuration to support a professional services chart of accounts and project accounting requirements. Modules and capabilities configured included general ledger, accounts payable, accounts receivable, invoicing and billing, time and expense billing interfaces, and financial reporting, with role-based access controls for finance staff and project managers.
The implementation emphasized integration readiness for timekeeping and billing workflows, enabling structured data feeds from operational systems into Intuit Quickbooks Enterprise. Governance was organized under corporate finance, formalizing month-end close workflows, chart of accounts governance, and user access segregation to align business function controls with Intuit Quickbooks Enterprise for ERP Financial reporting.
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2nd Watch AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, 2nd Watch deployed Drift AI Chatbot on its public website to provide conversational engagement with site visitors. The implementation is delivered as a vendor-hosted web widget embedded across marketing pages, configured through the Drift administrative console and site content integration points, with conversation logic and scripts managed in-platform.
Functional capabilities implemented align with Chatbots and Conversational AI patterns and include automated lead qualification workflows, intent detection and natural language response generation, configurable playbooks for recurring buyer interactions, and routing and escalation to human agents for complex inquiries. Operational ownership falls to sales and marketing teams, who maintain conversation scripts, routing rules and administrative roles in Drift, while governance is enforced through dashboard monitoring and staged site rollout practices.
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2nd Watch Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, 2nd Watch implemented Adobe Connect for Audio Video and Web Conferencing on its website. The deployment exposed Adobe Connect meeting rooms through the public site to enable external attendee access for client briefings and webinars.
Adobe Connect was configured to deliver persistent virtual classrooms, meeting rooms, screen sharing, application sharing, recording capture, and attendee management, leveraging standard Audio Video and Web Conferencing capabilities. Administrators built meeting templates and preset layouts to streamline recurring webinar formats and simplify host setup.
Operational coverage centered on customer facing teams and delivery engineers, with role based host and presenter assignments provisioned for account managers and technical leads. Access controls and standardized meeting templates were applied to ensure consistent delivery across client engagements and internal knowledge sessions.
Governance emphasized host provisioning, scheduled meeting procedures, and content retention guidelines to manage recordings and shared materials within Adobe Connect. The implementation centralized conferencing for client engagement on the 2nd Watch website while preserving administrative controls and repeatable meeting workflows.
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Collaboration | Collaboration |
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2015 | 2015 |
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Online Meeting Scheduling | Collaboration |
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2020 | 2020 |
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Survey and Questionnaire | Collaboration |
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2021 | 2021 |
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2nd Watch Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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2nd Watch CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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2nd Watch ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2020 | 2020 |
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2nd Watch PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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2nd Watch IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at 2nd Watch
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Executive Officer | CXO | Finance | |
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Chief Technology Officer & Co-Founder | CXO | IT | |
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Chief Financial Officer | CXO | Finance | |
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EVP, Strategic Business Development and Marketing and Co-founder | CXO | Marketing | |
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Apps Being Evaluated by 2nd Watch Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from 2nd Watch IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the 2nd Watch digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD 2nd Watch Technographics
2nd Watch is a Professional Services organization based in United States,
with around 120 employees and annual revenues of $12.0 million.
2nd Watch operates a diverse technology stack with applications such as
Intuit Quickbooks Enterprise, Drift AI Chatbot and Adobe Connect,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
2nd Watch has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit, Drift and Adobe Systems.
2nd Watch recently adopted applications including
DocuSign eSignature in 2022, SurveyAnyplace in 2021 and Hubspot Marketing Automation in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 2nd Watch’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates 2nd Watch’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 2nd Watch technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.