AI Buyer Insights:

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

32clicks.com Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
onWebChat Legacy onWebChat Chatbots and Conversational AI AI-Powered Application n/a 2023 2023
In 2023, 32clicks.com implemented onWebChat on its public website. The deployment uses onWebChat as a Chatbots and Conversational AI solution to deliver customer-facing conversational flows and automated messaging for the retailer. Implementation is web-embedded, exposing the onWebChat widget across commerce and support pages to capture visitor intent and initiate guided conversations. Configuration centers on conversational flow design, web UI customization, session context tracking, and lead capture forms to support product inquiries and order support typical of small retail operations. Operational ownership is aligned to customer support and sales functions, with lightweight governance for message templates, escalation rules to human agents, and ongoing dialogue script updates managed by a compact team. The deployment architecture emphasizes a browser widget model integrated into the website front end and runtime orchestration of conversational sessions through the onWebChat service, consistent with Chatbots and Conversational AI implementations for small ecommerce businesses.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2018 2018
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
OpenCart Legacy OpenCart Shopping Cart Management eCommerce n/a 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Marketing Automation CRM 2023 2023
Tag Management CRM 2020 2020
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2023 2023
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2023 2023
IT Decision Makers and Key Stakeholders at 32clicks.com
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by 32clicks.com Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD 32clicks.com Technographics

32clicks.com is a Retail organization based in Malaysia, with around 10 employees and annual revenues of $2.0 million.

32clicks.com operates a diverse technology stack with applications such as onWebChat, Google Workspace (Formerly Google G-Suite) and OpenCart, covering areas like Chatbots and Conversational AI, Collaboration and Shopping Cart Management.

32clicks.com has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as onWebChat, Google and OpenCart.

32clicks.com recently adopted applications including onWebChat in 2023, MailerLite in 2023 and Termly Cookie Consent Manager in 2023, highlighting its ongoing modernization strategy.

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Our research team continuously updates 32clicks.com’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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