509 Inc
2818 N. Sullivan Rd, Suite 110,
Spokane, 99216, WA,
United States
Spokane, 99216, WA,
United States
1 877-743-3509
Retail
509 Inc Technographics
509 Inc Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 509 Inc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 509 Inc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 509 Inc has purchased the following applications: Apple Pay for Payment Processing in 2020, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 509 Inc is running and its propensity to invest more and deepen its relationship with Apple , Google , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 509 Inc revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 509 Inc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
509 Inc Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, 509 Inc implemented Apple Pay on its website. 509 Inc implemented Apple Pay as its Payment Processing solution for online checkout on the retail storefront, embedding the full Apple Pay checkout flow into the customer-facing web experience. The deployment activates wallet-based payment buttons and tokenized card acceptance using browser-supported Apple Pay capabilities, aligning the site checkout with mobile wallet payment methods.
The implementation architecture centers on client-side wallet invocation within the storefront checkout, exchanging payment tokens with the merchant payment endpoint for authorization and capture. Functional capabilities implemented include the Apple Pay checkout button, web-based payment tokenization, and front-end payment UX changes integrated directly into the e-commerce flow. Operational scope is focused on the website e-commerce function and customer-facing commerce operations, accompanied by updates to payment acceptance governance and checkout workflow controls following the Apple Pay integration.
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, 509 Inc implemented Freshdesk Messaging (Formerly Freshchat) on its website. The deployment positions Freshdesk Messaging (Formerly Freshchat) as a Chatbots and Conversational AI solution to manage customer-facing conversations for the retailer's online storefront, embedding a web chat widget to capture real-time and asynchronous interactions across browsing sessions.
Configuration emphasizes conversational workflows, automated responses, live agent handoff, message routing, and conversation history to support customer service and e-commerce inquiry handling. Operational scope concentrates on customer support and online sales functions, with governance oriented around scripted bot flows, admin configuration of message templates, and escalation rules to standardize triage and handoff processes, no external system integrations were specified in the source.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, 509 Inc implemented Microsoft 365 to provide Collaboration capabilities for internal communication and document workflows. Microsoft 365 is visible in 509 Inc's technology footprint and is referenced on their website.
The deployment emphasized cloud-hosted Microsoft 365 modules such as Exchange Online for email, Microsoft Teams for chat and meetings, SharePoint Online and OneDrive for document management, and Office desktop and web applications for content creation. Configuration likely included mailbox provisioning, team site setup, and shared document libraries to support retail operational needs. At approximately 50 employees the implementation was scaled for company-wide user accounts and streamlined administration.
Operational coverage focused on core business functions including marketing, store operations and corporate administration, aligning Collaboration capabilities with customer engagement and merchandising workflows. The implementation consolidated ad hoc file sharing into managed cloud storage and team workspaces, creating a central collaboration backbone. The source does not list any third party system integrations or implementation partners.
Governance and administration likely relied on centralized tenant management, user provisioning, access controls and document permission policies consistent with Microsoft 365 Collaboration deployments. No outcomes, costs or risks are provided in the source material.
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Survey and Questionnaire | Collaboration |
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2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2018 | 2018 |
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eCommerce | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Product Review Management | eCommerce |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2022 | 2022 |
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CRM | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at 509 Inc
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by 509 Inc Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD 509 Inc Technographics
509 Inc is a Retail organization based in United States,
with around 50 employees and annual revenues of $5.0 million.
509 Inc operates a diverse technology stack with applications such as
Apple Pay, Freshdesk Messaging (Formerly Freshchat) and Microsoft 365,
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
509 Inc has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Apple, Freshworks and Microsoft.
509 Inc recently adopted applications including
6sense Account Engagement Platform in 2022, Freshdesk Messaging (Formerly Freshchat) in 2021 and Nosto Onsite in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 509 Inc’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates 509 Inc’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 509 Inc technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.