Ho Chi Minh, 72621,
Vietnam
5THEWAY Technographics
5THEWAY Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 5THEWAY and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 5THEWAY employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 5THEWAY has purchased the following applications: Haravan Harafunnel Chatbot for Chatbots and Conversational AI in 2023, Slack Connect for Collaboration in 2023, Haravan Omnichannel for Marketing Automation in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 5THEWAY is running and its propensity to invest more and deepen its relationship with Haravan , Salesforce , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 5THEWAY revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 5THEWAY intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
5THEWAY Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Haravan | Legacy | Haravan Harafunnel Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, 5THEWAY implemented Haravan Harafunnel Chatbot on its website. The deployment uses Haravan Harafunnel Chatbot as a Chatbots and Conversational AI capability to support e commerce customer engagement and onsite sales assistance for the Vietnam based consumer packaged goods company with 10 employees.
The Haravan Harafunnel Chatbot implementation focused on conversational product discovery, automated responses to frequently asked questions, session level lead capture, and cart recovery prompts. Configuration work included intent mapping, message template and flow authoring, and administrative settings for response timing and escalation triggers, consistent with standard Chatbots and Conversational AI functional workflows.
Operationally the chatbot is embedded on the public storefront and managed by the companys commerce and customer experience operators. Governance practices emphasize script review, content versioning, and human handoff procedures to route complex inquiries to staff, with phased rollout of flows across product pages and checkout touchpoints.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Haravan | Legacy | Haravan Omnichannel | Marketing Automation | CRM | n/a | 2023 | 2023 |
In 2023, 5THEWAY implemented Haravan Omnichannel on their website. The deployment embeds Haravan Omnichannel into the storefront to centralize customer engagement and automate campaign delivery for online shoppers, focusing on Marketing Automation to manage web-triggered messages and site-level orchestration.
Configuration emphasizes campaign orchestration, audience segmentation, automated email and SMS flows, and cart recovery sequences, reflecting standard Marketing Automation capability sets. Operational ownership is concentrated within the small in-house marketing and e-commerce team in Vietnam, with Haravan Omnichannel used to unify marketing and e-commerce operations, streamline customer journey configuration, and provide site-level behavioral triggers for ongoing campaign automation.
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Tag Management | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at 5THEWAY
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Apps Being Evaluated by 5THEWAY Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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