Knoxville, 37922, TN,
United States
7 Servicing Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 7 Servicing and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 7 Servicing employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 7 Servicing has purchased the following applications: ICE Mortgage Black Knight MSP for Loan Management in 2023, ICE Mortgage Black Knight Actionable Intelligence Platform for Analytics and BI in 2023, Google Tag Manager for Tag Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 7 Servicing is running and its propensity to invest more and deepen its relationship with ICE Mortgage Technology , Google , Proofpoint or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 7 Servicing revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 7 Servicing intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ICE Mortgage Technology | Legacy | ICE Mortgage Black Knight MSP | Loan Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, 7 Servicing implemented ICE Mortgage Black Knight MSP in the Loan Management category, initiating a centralized servicing platform to support end to end loan servicing from boarding through default. The deployment is intended to bring servicing of the ORNL Federal Credit Union and 7 Mortgage portfolios in house, transferring responsibilities from a subservicer to the 7 Servicing team within parent company 7, LLC and aligning servicing operations with member experience objectives.
ICE Mortgage Black Knight MSP was configured to deliver core servicing workflows and default management capabilities, including loan boarding, payment processing, delinquency management and full default lifecycle functionality. The implementation explicitly includes Black Knight Loss Mitigation, a web based, feature rich module that applies advanced rules and logic and validation points to guide retention collections and liquidation workouts, and Servicing Digital, an interactive web and mobile self service channel for members.
The program integrates MSP with Black Knight servicing data and analytics capabilities, notably the Actionable Intelligence Platform for operational analytics, McDash industry reports for delinquency and prepayment benchmarking, Lien Alert for near real time lien and ownership monitoring, and Quarterly Portfolio Analysis for lien position and estimated LTV insights. Operational coverage centers on servicing operations, default management, member digital channels and portfolio management functions, consolidating servicing data and analytics into the MSP operational fabric.
Governance and process changes emphasize in house operational ownership, standardized MSP workflows and rule driven validation to reduce missed steps and improve consistency in default and loss mitigation processes. The organization is positioned to use MSP workflow orchestration to shift accountability to internal servicing teams while relying on Black Knight for product support and integrated solution maintenance.
Explicit outcomes called out by the organization include a superior member experience supported by self service tools, reductions in cycle times for default handling, decreased operating costs and improved operational efficiencies, and enhanced risk mitigation through structured loss mitigation workflows and analytics driven monitoring.
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Loan Management | ERP Services and Operations |
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2023 | 2023 |
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Loan Management | ERP Services and Operations |
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2023 | 2023 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ICE Mortgage Technology | Legacy | ICE Mortgage Black Knight Actionable Intelligence Platform | Analytics and BI | Analytics and BI | n/a | 2023 | 2023 |
In 2023, 7 Servicing implemented the ICE Mortgage Black Knight Actionable Intelligence Platform as part of a broader deployment that included Black Knight’s MSP loan servicing system and integrated servicing solutions. The ICE Mortgage Black Knight Actionable Intelligence Platform is positioned in 7 Servicing’s Analytics and BI stack to support servicing, portfolio management and default decisioning for its in-house servicing operations.
The implementation encompasses Black Knight MSP for end to end loan servicing, Loss Mitigation for retention, collections and liquidation workflows, Servicing Digital for member web and mobile self service, and analytics components including the Actionable Intelligence Platform, McDash industry reports, Lien Alert and Quarterly Portfolio Analysis. Functional capabilities implemented include loan boarding through default workflows, feature rich loss mitigation logic with validation points, member facing payment and refinance tools, delinquency and prepayment reporting, roll rate analysis and near real time lien monitoring.
Architecturally, the Actionable Intelligence Platform is integrated with MSP and the broader Black Knight servicing suite to feed portfolio telemetry and event alerts into operational workflows and member channels. The deployment specifically supports the in house transfer of the ORNL Federal Credit Union and 7 Mortgage servicing portfolios from a subservicer to the 7 Servicing team, and it spans servicing operations, default management and member services functions within the organization.
Governance and process changes center on centralizing servicing ownership inside 7 Servicing while leveraging Black Knight support for ongoing innovation and system operations. The vendor described intended outcomes that accompany these modules, including delivering strategic, proactive and actionable analytics to the right people at the right time, reducing cycle times, decreasing operating costs and improving efficiencies when servicing nonperforming loans, and providing a superior experience to members.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Tag Manager | Tag Management | CRM | n/a | 2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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