8packs Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 8packs and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 8packs employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 8packs has purchased the following applications: Meiqia for Customer Support in 2023, Tencent Cloud GCC for Application Hosting and Computing Services in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 8packs is running and its propensity to invest more and deepen its relationship with Meiqia , Tencent Cloud , ServerHub or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 8packs revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 8packs intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Meiqia | Legacy | Meiqia | Customer Support | CRM | n/a | 2023 | 2023 |
In 2023, 8packs implemented Meiqia for Customer Support on its public website in Singapore. The deployment centers on the Meiqia web-embedded chat interface and a cloud hosted message inbox to capture site inquiries and centralize customer conversations for its small operations.
Configuration emphasizes Customer Support functional workflows, including live chat handling, persistent conversation history, canned responses, and a unified inbox to support front-line booking and guest inquiry handling. Governance and operational setup align with a compact team structure, with routing and assignment workflows, agent access controls, and conversation tagging configured to streamline handoffs and maintain consistent service across the website channel.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tencent Cloud | Legacy | Tencent Cloud GCC | Application Hosting and Computing Services | IaaS | n/a | 2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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