Incident IQ
519 Memorial Drive SESuite B-12,
Atlanta, 30312, GA,
United States
Atlanta, 30312, GA,
United States
1 877-747-3073
Professional Services
Incident IQ Technographics
Incident IQ Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Incident IQ and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 110 Incident IQ employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Incident IQ has purchased the following applications: Greenhouse ATS for Applicant Tracking System in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2018, WooCommerce for eCommerce in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Incident IQ is running and its propensity to invest more and deepen its relationship with Greenhouse , Google , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Incident IQ revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Incident IQ intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Incident IQ Tech Stack and Enterprise Applications
Incident IQ HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2021 | 2021 |
In 2021, Incident IQ implemented Greenhouse ATS, an Applicant Tracking System. The deployment uses Greenhouse ATS as a cloud-hosted recruiting platform and is embedded on Incident IQs public careers pages to publish job openings and capture applicant submissions directly from the website.
Configuration focused on standard Applicant Tracking System modules including job requisition management, multi-stage candidate pipelines, interview scheduling and scorecards, and offer tracking. Greenhouse ATS is configured to support structured interview orchestration, candidate workflow statuses, and recruiting dashboards for HR and hiring managers.
Operational scope covers HR and hiring managers across Incident IQ, aligning recruiting activities with role-based permissions and recruiter workflows. The website integration centralizes application intake to the ATS and enables consistent candidate records and pipeline visibility.
Governance changes included formalizing hiring stages and role-based access controls within Greenhouse ATS, and configuring recruiter and hiring manager workflows to standardize screening and interview processes. The implementation emphasizes system-driven recruiting workflows and reporting to support talent acquisition operations.
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Incident IQ Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Incident IQ deployed Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The deployment provided company wide email, calendaring, document collaboration, and file storage for the 110 employee professional services firm. Incident IQ uses Google Workspace to support core business functions including corporate communications, customer support coordination, and internal knowledge management.
Configuration centered on standard Google Workspace (Formerly Google G-Suite) functional modules such as Gmail, Calendar, Drive, Docs, Sheets, Slides, and the Admin console for user provisioning, permissions, and governance. The implementation emphasized administrative controls for account lifecycle, group management, and shared drive organization to align collaboration workflows and directory management. Google Workspace functions as the primary Collaboration layer connecting productivity tooling and email for Incident IQ.
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Incident IQ eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2022 | 2022 |
In 2022, Incident IQ implemented WooCommerce on its public website. The implementation uses the WooCommerce application as the primary eCommerce platform to support customer-facing transactions and online ordering workflows within the eCommerce category.
Deployment was executed as a web-based integration on the company site, centralizing product catalog management, shopping cart and checkout flows, order capture, and basic order management capabilities under WooCommerce. Configuration work emphasized catalog setup, checkout validation, pricing and coupon rules, and automated order and notification email workflows to support sales and customer success functions. Operational governance is aligned to web operations and revenue operations teams, which manage merchandising, content updates, and fulfillment-related process coordination for the eCommerce implementation.
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Incident IQ CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2021 | 2021 |
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Call Tracking and Recording | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Incident IQ ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incident Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2022 | 2022 |
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Incident IQ PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Incident IQ IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Incident IQ
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Incident IQ Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Incident IQ IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Incident IQ digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Incident IQ Technographics
Incident IQ is a Professional Services organization based in United States,
with around 110 employees and annual revenues of $10.0 million.
Incident IQ operates a diverse technology stack with applications such as
Greenhouse ATS, Google Workspace (Formerly Google G-Suite) and WooCommerce,
covering areas like Applicant Tracking System, Collaboration and eCommerce.
Incident IQ has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Greenhouse, Google and Automattic.
Incident IQ recently adopted applications including
Adform in 2023, WooCommerce in 2022 and CallRail Call Tracking in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Incident IQ’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Incident IQ’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Incident IQ technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.