A & A Contract Customs Brokers Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by A & A Contract Customs Brokers and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3500 A & A Contract Customs Brokers employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that A & A Contract Customs Brokers has purchased the following applications: ReachLocal Live Chat for Chatbots and Conversational AI in 2016, Adobe Connect for Audio Video and Web Conferencing in 2017, DocuSign eSignature for Digital Signing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems A & A Contract Customs Brokers is running and its propensity to invest more and deepen its relationship with ReachLocal , Blazeo , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing A & A Contract Customs Brokers revenues, which have grown to $950.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for A & A Contract Customs Brokers intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ReachLocal | Legacy | ReachLocal Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, A & A Contract Customs Brokers deployed ReachLocal Live Chat on its public website. The ReachLocal Live Chat application, classified under Chatbots and Conversational AI, is used to provide real-time visitor engagement and web channel lead capture for the company.
The implementation centers on an embedded website chat widget configured to handle live agent sessions, scripted responses, and basic visitor context capture. Configuration aligns with Chatbots and Conversational AI functional patterns, including automated greeting flows, message templates for contact initiation, and session handoff to human agents for complex inquiries.
Operational scope is focused on the corporate web channel for customer engagement, supporting customer service and sales intake workflows across the companys Canadian footprint. Governance and operational ownership sit with internal web operations and customer service teams, who manage chat scripts, agent routing rules, and day to day monitoring of chat activity.
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Chatbots and Conversational AI | AI-Powered Application |
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2015 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, A & A Contract Customs Brokers implemented Adobe Connect on their website. The deployment of Adobe Connect, categorized as Audio Video and Web Conferencing, was provisioned to deliver customer-facing webinars, virtual meeting rooms, and internal training sessions for a distribution business operating at scale.
The implementation emphasized embedding Adobe Connect meeting pages into the corporate site and configuring standard conferencing capabilities such as persistent virtual rooms, screen sharing, session recording, and role based host and participant controls. Operational ownership was structured around a centralized conferencing administration function and web content workflows to manage scheduling and access, with primary business functions impacted including customer service, training, and operations.
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Collaboration | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Survey and Questionnaire | Collaboration |
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2011 | 2011 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2017 | 2017 |
In 2017, A & A Contract Customs Brokers implemented DocuSign eSignature as a Digital Signing solution on its public website. The deployment uses DocuSign eSignature to provide embedded digital signature capability for online customer interactions and document execution workflows.
DocuSign eSignature was configured to support template driven envelopes, embedded signing sessions, multi device signing, and persistent audit trail generation to meet standard electronic signature and recordkeeping requirements. Configuration emphasized reusable agreement templates and signature routing to streamline repetitive customer consent and authorization flows.
Operational scope centers on customer facing website workflows, enabling electronic execution of service agreements and customer authorizations commonly required in customs brokerage operations. The implementation relied on the application level signing and audit features to deliver authenticated signatures and immutable activity logs, supporting governance around signed agreements and compliance oriented record retention.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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