A.H.Baldwin & Sons Technographics
A.H.Baldwin & Sons Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by A.H.Baldwin & Sons and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 A.H.Baldwin & Sons employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that A.H.Baldwin & Sons has purchased the following applications: Microsoft 365 for Collaboration in 2020, WooCommerce for eCommerce in 2022, Hotjar for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems A.H.Baldwin & Sons is running and its propensity to invest more and deepen its relationship with Microsoft , Google , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing A.H.Baldwin & Sons revenues, which have grown to $11.4 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for A.H.Baldwin & Sons intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
A.H.Baldwin & Sons Tech Stack and Enterprise Applications
A.H.Baldwin & Sons Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020 A.H.Baldwin & Sons implemented Microsoft 365 to provide Collaboration across its retail operations. Public site indicators show the company is using Microsoft 365 for core productivity and communication capabilities. The cloud-hosted Microsoft 365 tenant was provisioned to serve the full 20-person organization, supporting corporate email, team chat and web-enabled document access.
Microsoft 365 was configured to deliver standard Collaboration capabilities including email and calendaring, real-time document collaboration and cloud file storage, and team messaging and meeting tools. Operational coverage spans companywide business functions such as store operations, merchandising and corporate administration, managed through centralized tenant administration with user provisioning and basic access governance. The implementation reflects a small-business, cloud-first deployment with web integration visible from the corporate website.
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Collaboration | Collaboration |
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2019 | 2019 |
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A.H.Baldwin & Sons eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2022 | 2022 |
In 2022, A.H.Baldwin & Sons implemented WooCommerce from Automattic to power its online retail presence on the company website. The deployment uses the full WooCommerce application as the primary eCommerce platform, directly handling storefront merchandising, product catalog presentation, and customer checkout flows. A.H.Baldwin & Sons WooCommerce eCommerce supports core retail business functions including online merchandising, order capture, and customer-facing catalog management.
The implementation aligns with standard eCommerce functional modules such as product and inventory catalog configuration, shopping cart and checkout orchestration, order management and fulfillment workflows, and pricing and promotion controls. Administrative configuration and storefront content are managed through the WooCommerce administrative interface by internal retail staff, consolidating online merchandising and order processing governance within the small company operating model. The operational scope is the public website serving the retailer and its customers in the United Kingdom.
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A.H.Baldwin & Sons CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019 A.H.Baldwin & Sons implemented Hotjar on its public website as part of a Customer Experience initiative to capture on-site behavior and qualitative feedback. The Hotjar deployment used a client-side JavaScript snippet embedded across commercial pages to instrument session-level analytics without replacing any named prior system. This integration reflects a web-first architecture for behaviour analytics within the retailer's digital storefront.
Configuration centered on Hotjar capabilities including session recordings, heatmaps, and on-page feedback polls to surface usability issues and user intent signals relevant to e-commerce workflows. Implementation details indicate targeted page sampling and rule-based recording to focus data capture on product listings, category pages, and checkout funnels, aligning measurement with merchandising and conversion use cases.
Operational coverage is scoped to the website and supports digital merchandising, e-commerce, UX design, and marketing functions, with analytics stakeholders consuming recordings and feedback to inform iterative UX work. Governance considerations emphasize tag management control and data privacy processes appropriate to the United Kingdom, including consent handling and minimization of personally identifiable data in line with Customer Experience data collection practices.
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Marketing Automation | CRM |
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2021 | 2021 |
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A.H.Baldwin & Sons PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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A.H.Baldwin & Sons IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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A.H.Baldwin & Sons CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at A.H.Baldwin & Sons
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by A.H.Baldwin & Sons Executives
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