A. T. Cross Co. LLC.
299 Promenade Street,
Providence, 2908, RI,
United States
Providence, 2908, RI,
United States
1 401-333-1200
Manufacturing
A. T. Cross Co. LLC. Technographics
A. T. Cross Co. LLC. Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by A. T. Cross Co. LLC. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 A. T. Cross Co. LLC. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that A. T. Cross Co. LLC. has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2019, Paychex Flex for Payroll in 2016, LiveChat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems A. T. Cross Co. LLC. is running and its propensity to invest more and deepen its relationship with Oracle , Avalara , Paychex or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing A. T. Cross Co. LLC. revenues, which have grown to $130.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for A. T. Cross Co. LLC. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
A. T. Cross Co. LLC. Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Oracle | Intuit QuickBooks Online | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2019 | 2019 |
In 2019, A. T. Cross Co. LLC. deployed Oracle NetSuite ERP as its centralized ERP Financial platform, consolidating four separate ERP solutions into a single global instance within a nine month timeline. The implementation replaced financial operations previously running on Intuit QuickBooks Online among other systems, and targeted core transactional consolidation across manufacturing, wholesale distribution and e-commerce channels.
The deployment focused on configuring Oracle NetSuite ERP core financials, accounts receivable, accounts payable, inventory control and order-to-cash workflows to unify accounting and inventory processes. Configuration work emphasized standard chart of accounts harmonization, unified transaction posting rules and centralized master data to support a single source of truth for finance and supply chain planning.
NetSuite was integrated with multiple upstream and adjacent systems to orchestrate transactional flows, including Avalara, Anaplan, Magento, Verenia and Sound commerce. These integrations were implemented to centralize tax, planning, e-commerce order ingestion and commerce fulfillment related data into the Oracle NetSuite ERP environment and to reduce manual reconciliation across systems.
The IT organization led complementary operational and governance changes during the rollout, globalizing IT and implementing a follow the sun support model and a single global IT ticketing system to provide one view of incidents and requests. The program moved on-premises infrastructure and applications to the cloud within six months, deployed global endpoint protections including a unified anti-virus solution, Mimecast for email and web protection, Darktrace for network security, and Mobile Device Management with a new mobile device policy. Cost and efficiency outcomes cited by IT leadership included a 20 percent reduction in mobile phone spend in the first month, a 40 percent reduction in multifunction device costs, a 30 percent reduction in printing waste through secure print policies, and organizational headcount and contractor rationalization.
The A. T. Cross Co. LLC Oracle NetSuite ERP ERP Financial implementation therefore centralized finance and transactional operations, aligned IT governance and security tooling, and integrated tax, planning and e-commerce systems to support global manufacturing and retail distribution workflows.
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Tax Management | ERP Financial Management |
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2019 | 2019 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Paychex | Legacy | Paychex Flex | Payroll | HCM | n/a | 2016 | 2016 |
In 2016, A. T. Cross Co. LLC. implemented Paychex Flex for Payroll. The deployment concentrated on standardizing new hire onboarding and payroll processing across the organization, with an emphasis on coordinating hiring managers and IT to ensure new employees received required space and systems on day one.
Paychex Flex was configured to centralize new hire data entry, payroll calculation, tax withholding workflows, and benefits enrollment processes typical of Payroll systems. Implementation used Paychex Flex onboarding capabilities to complete e-verify and federal I9 requirements, capture essential new hire paperwork, and record company policy acknowledgements electronically, ensuring HR could enter information directly and consistently.
Operational coverage extended across HR, hiring managers, and IT, with HR entering all new hire information directly into the company HRIS, Paychex Flex, and 10 different vendor sites as part of the onboarding sequence. The program coordinated data handoffs required for benefits administration and for provisioning access to corporate systems, aligning system inputs with departmental onboarding tasks.
Governance centered on process controls for timely entry of information, manager sign off on readiness tasks, and HR validation of compliance documentation. Workflows were structured to enforce completion of I9 and e-verify steps, to require electronic acknowledgement of company policies, and to track handoff responsibilities between HR, managers, and IT during the hire to payroll conversion.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, A. T. Cross Co. LLC. deployed LiveChat on its public website to provide real-time conversational support. The deployment uses LiveChat as the front-line web engagement layer, aligned to the Chatbots and Conversational AI Apps Category, to support customer service, e-commerce assistance, and order inquiry interactions on site.
The LiveChat implementation was configured as an embedded web chat widget with routed sessions, canned response libraries, and transcript capture to serve customer service agents during business hours. No external system integrations are documented, and operational ownership was assigned to customer service management for template governance and chat operational policies. LiveChat centralizes web-based conversational interactions for A. T. Cross Co. LLC., creating a standardized digital engagement channel on the corporate website.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2016 | 2016 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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Product Review Management | eCommerce |
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2021 | 2021 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Order Management | SCM |
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2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at A. T. Cross Co. LLC.
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by A. T. Cross Co. LLC. Executives
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FAQ - APPS RUN THE WORLD A. T. Cross Co. LLC. Technographics
A. T. Cross Co. LLC. is a Manufacturing organization based in United States,
with around 900 employees and annual revenues of $130.0 million.
A. T. Cross Co. LLC. operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Paychex Flex and LiveChat,
covering areas like ERP Financial, Payroll and Chatbots and Conversational AI.
A. T. Cross Co. LLC. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Paychex and LiveChat, Inc..
A. T. Cross Co. LLC. recently adopted applications including
Yotpo Reviews in 2021, Listrak in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of A. T. Cross Co. LLC.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates A. T. Cross Co. LLC.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete A. T. Cross Co. LLC. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.