Halesworth, IP19 8BU,
United Kingdom
A.W. & D. Hammond Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by A.W. & D. Hammond and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 262 A.W. & D. Hammond employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that A.W. & D. Hammond has purchased the following applications: Visitor Chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2015, Feefo Surveys for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems A.W. & D. Hammond is running and its propensity to invest more and deepen its relationship with Visitor Chat , Microsoft , Feefo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing A.W. & D. Hammond revenues, which have grown to $75.6 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for A.W. & D. Hammond intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visitor Chat | Legacy | Visitor Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, A.W. & D. Hammond deployed Visitor Chat on its public website. Visitor Chat is implemented as an on‑site conversational interface and is categorized as Chatbots and Conversational AI, delivering a visible live chat widget that engages visitors on product and contact pages. A.W. & D. Hammond uses Visitor Chat to support website customer engagement and lead capture, aligning the application with sales and customer service business functions.
The implementation uses standard Chatbots and Conversational AI capabilities such as templated conversational flows, automated responses for common inquiries, lead capture steps, and agent handoff for issues requiring human intervention. Operational ownership is centered on web and customer-facing teams within the company, with the Visitor Chat instance embedded in the site to handle inbound customer inquiries and prospect qualification. No external integrations are documented in the public source, so integrations with CRM or ticketing systems are not described.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Feefo | Legacy | Feefo Surveys | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, A.W. & D. Hammond implemented Feefo Surveys as part of its Customer Experience tooling. Feefo Surveys is embedded on the company website to capture verified customer feedback at online purchase and service touchpoints.
The deployment centers on web-based survey instrumentation, configurable survey flows, response capture, and reporting dashboards. Feefo Surveys collects and stores customer reviews and survey responses, and the implementation leverages templated survey content and moderation controls common to the Customer Experience category.
Operational ownership is aligned with customer service and marketing functions, with governance focused on review moderation, response management, and publishing workflows. The implementation is scoped to website customer interactions, centralizing feedback for the Customer Experience function and for downstream use in service and communications processes.
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Customer Experience | CRM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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