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A2A Energia
Location
Via G. Suardi, 28,
Bergamo, 24124,
Italy
Website
https://www.a2aenergia.eu/
Phone
39 800 199 955
Artw industry
Utilities
Employee
Revenue

A2A Energia Technographics

A2A Energia Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by A2A Energia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13267 A2A Energia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that A2A Energia has purchased the following applications: Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2017, Vivocha for Customer Engagement in 2015 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems A2A Energia is running and its propensity to invest more and deepen its relationship with Salesforce , Microsoft , Usercentrics or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing A2A Energia revenues, which have grown to $12.07 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for A2A Energia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

A2A Energia Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce Legacy Salesforce Chat (formerly Salesforce Live Agent) Chatbots and Conversational AI AI-Powered Application n/a 2022 2022
In 2022, A2A Energia deployed Salesforce Chat (formerly Salesforce Live Agent) as a web-embedded conversational channel. The implementation placed Salesforce Chat on A2A Energia's public website to provide real-time customer support and digital engagement through an embedded chat interface. The rollout leverages capabilities typical of the Chatbots and Conversational AI category, including a web chat widget, agent routing with skill-based queues, transcript capture, proactive chat invitations, and scripted response flows to standardize interactions. Configuration emphasizes routing rules and script management to align digital interactions with existing service workflows. Chat sessions are surfaced to agents through the Salesforce platform, enabling session handoff into case workflows and persistent transcripts stored alongside customer records in the Salesforce environment. The implementation of Salesforce Chat (formerly Salesforce Live Agent) ensures web-originated conversations are recorded for audit and follow-up within the vendor environment. Operational scope focuses on the web channel and the customer service organization, with governance controls established around queue assignment, escalation rules, agent scripting, and phased training. Governance includes defined queue SLAs and staged agent onboarding to support consistent handling of web-originated contacts.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2017 2017
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Usercentrics Legacy Vivocha Customer Engagement CRM n/a 2015 2015
In 2015 A2A Energia deployed Vivocha on its corporate website to provide digital customer touchpoints, establishing Vivocha as the Customer Engagement application for online interaction. The implementation is documented on the company website and aligns with A2A Energia's utilities sector digital channels in Italy. Vivocha deployments in a Customer Engagement context typically surface as a web-embedded live chat widget, real-time messaging and visitor session routing, and the A2A Energia implementation reflects this pattern by using Vivocha on web pages to handle customer inquiries and digital service flows. Configuration likely emphasizes chat queue management, agent routing and session visibility to support customer service workflows. Operational coverage centers on the website channel, with the Customer Engagement solution supporting front-line customer service and digital channel teams responsible for web-based interactions and inquiry handling. Integrations with back-office CRM and ticketing workflows are commonly associated with this class of deployment, enabling handoff from web chat to structured case management for utilities customer service operations. Governance for the Vivocha deployment is expected to be managed by centralized digital customer service and contact center teams, with operational controls around messaging policies and privacy compliance given the Italian and EU regulatory context. Rollout and ongoing administration focus on widget configuration, agent onboarding, and scripting for standard customer scenarios, keeping the implementation aligned with enterprise customer engagement practices.
Customer Experience CRM 2022 2022
Customer Experience CRM 2021 2021
Marketing Automation CRM 2013 2013
Marketing Automation CRM 2022 2022
Marketing Automation CRM 2020 2020
Sales Automation, CRM, Sales Engagement CRM 2022 2022
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2017 2017
Application Hosting and Computing Services IaaS 2022 2022
Content Delivery Network IaaS 2020 2020
IT Decision Makers and Key Stakeholders at A2A Energia
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by A2A Energia Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD A2A Energia Technographics

A2A Energia is a Utilities organization based in Italy, with around 13267 employees and annual revenues of $12.07 billion.

A2A Energia operates a diverse technology stack with applications such as Salesforce Chat (formerly Salesforce Live Agent), Microsoft 365 and Vivocha, covering areas like Chatbots and Conversational AI, Collaboration and Customer Engagement.

A2A Energia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Salesforce, Microsoft and Usercentrics.

A2A Energia recently adopted applications including Salesforce Chat (formerly Salesforce Live Agent) in 2022, Glance Guided CX in 2022 and Ogury Advertising Engine in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of A2A Energia’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates A2A Energia’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete A2A Energia technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.