A2A Energia
A2A Energia Technographics
A2A Energia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by A2A Energia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13267 A2A Energia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that A2A Energia has purchased the following applications: Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2017, Vivocha for Customer Engagement in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems A2A Energia is running and its propensity to invest more and deepen its relationship with Salesforce , Microsoft , Usercentrics or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing A2A Energia revenues, which have grown to $12.07 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for A2A Energia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
A2A Energia Tech Stack and Enterprise Applications
A2A Energia AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, A2A Energia deployed Salesforce Chat (formerly Salesforce Live Agent) as a web-embedded conversational channel. The implementation placed Salesforce Chat on A2A Energia's public website to provide real-time customer support and digital engagement through an embedded chat interface.
The rollout leverages capabilities typical of the Chatbots and Conversational AI category, including a web chat widget, agent routing with skill-based queues, transcript capture, proactive chat invitations, and scripted response flows to standardize interactions. Configuration emphasizes routing rules and script management to align digital interactions with existing service workflows.
Chat sessions are surfaced to agents through the Salesforce platform, enabling session handoff into case workflows and persistent transcripts stored alongside customer records in the Salesforce environment. The implementation of Salesforce Chat (formerly Salesforce Live Agent) ensures web-originated conversations are recorded for audit and follow-up within the vendor environment.
Operational scope focuses on the web channel and the customer service organization, with governance controls established around queue assignment, escalation rules, agent scripting, and phased training. Governance includes defined queue SLAs and staged agent onboarding to support consistent handling of web-originated contacts.
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A2A Energia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, A2A Energia implemented Microsoft 365 as its Collaboration platform. The deployment is referenced on A2A Energia's public website, indicating use of Microsoft 365 for web-facing services and enterprise collaboration. The environment was provisioned as a cloud tenant with centralized administration, delivering email, document collaboration, conferencing, and team collaboration capabilities. Microsoft 365 is used for corporate communications and document management.
The Microsoft 365 deployment covers corporate and operational business functions, including communications, knowledge sharing, and project collaboration across enterprise teams. Governance was structured through tenant-level administration, policy controls for access and content retention, and role-based provisioning to align with enterprise compliance requirements. The A2A Energia Microsoft 365 Collaboration configuration supports cross-functional teamwork and integrates with the company site.
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A2A Energia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Usercentrics | Legacy | Vivocha | Customer Engagement | CRM | n/a | 2015 | 2015 |
In 2015 A2A Energia deployed Vivocha on its corporate website to provide digital customer touchpoints, establishing Vivocha as the Customer Engagement application for online interaction. The implementation is documented on the company website and aligns with A2A Energia's utilities sector digital channels in Italy.
Vivocha deployments in a Customer Engagement context typically surface as a web-embedded live chat widget, real-time messaging and visitor session routing, and the A2A Energia implementation reflects this pattern by using Vivocha on web pages to handle customer inquiries and digital service flows. Configuration likely emphasizes chat queue management, agent routing and session visibility to support customer service workflows.
Operational coverage centers on the website channel, with the Customer Engagement solution supporting front-line customer service and digital channel teams responsible for web-based interactions and inquiry handling. Integrations with back-office CRM and ticketing workflows are commonly associated with this class of deployment, enabling handoff from web chat to structured case management for utilities customer service operations.
Governance for the Vivocha deployment is expected to be managed by centralized digital customer service and contact center teams, with operational controls around messaging policies and privacy compliance given the Italian and EU regulatory context. Rollout and ongoing administration focus on widget configuration, agent onboarding, and scripting for standard customer scenarios, keeping the implementation aligned with enterprise customer engagement practices.
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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A2A Energia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at A2A Energia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by A2A Energia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from A2A Energia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the A2A Energia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD A2A Energia Technographics
A2A Energia is a Utilities organization based in Italy,
with around 13267 employees and annual revenues of $12.07 billion.
A2A Energia operates a diverse technology stack with applications such as
Salesforce Chat (formerly Salesforce Live Agent), Microsoft 365 and Vivocha,
covering areas like Chatbots and Conversational AI, Collaboration and Customer Engagement.
A2A Energia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce, Microsoft and Usercentrics.
A2A Energia recently adopted applications including
Salesforce Chat (formerly Salesforce Live Agent) in 2022, Glance Guided CX in 2022 and Ogury Advertising Engine in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of A2A Energia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates A2A Energia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete A2A Energia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.