Abellio
Laan van Puntenburg 100,
Utrecht, 3511,
Netherlands
Utrecht, 3511,
Netherlands
31 30 230 0023
Transportation
Abellio Technographics
Abellio Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Abellio and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 14000 Abellio employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Abellio has purchased the following applications: UKG Pro Workforce Management (Ex UKG Dimensions) for Workforce Management in 2020, Salesforce Marketing Cloud for Marketing Automation in 2020, New Relic APM for Application Performance Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Abellio is running and its propensity to invest more and deepen its relationship with UKG , Salesforce , New Relic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Abellio revenues, which have grown to $3.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Abellio intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Abellio Tech Stack and Enterprise Applications
Abellio HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | WorkForce EmpCenter | UKG Pro Workforce Management (Ex UKG Dimensions) | Workforce Management | HCM | n/a | 2020 | 2020 |
In 2020, Abellio deployed UKG Pro Workforce Management (Ex UKG Dimensions) to replace WorkForce EmpCenter across its Greater Anglia operations. The implementation targeted Abellio’s rail division that employs approximately 3,000 people, manages more than 150 train stations and operates 1,300 daily regional and intercity trips, supporting frontline crew scheduling, station staffing and HR timekeeping for operational shifts.
The deployment configured standard Workforce Management capabilities in UKG Pro Workforce Management (Ex UKG Dimensions), including schedule and roster management, time and attendance capture, labor forecasting and demand based shift planning, rules driven compliance monitoring, and mobile employee self service for shift bids and notifications. Automation focused on schedule generation, exception handling workflows, and time adjudication to align crew availability with published train timetables.
Rollout scope emphasized operational coverage across station staff, onboard crew, and regional operations within Greater Anglia, centralizing roster governance between operations managers and HR teams. The implementation replaced WorkForce EmpCenter, consolidating workforce records and roster controls under the UKG Pro Workforce Management system.
Governance changes included formalized approval workflows for shift swaps, centralized roster versioning to support compliance with transport regulations, and role based access controls to separate operational scheduling from payroll reconciliation. Operational processes were restructured to standardize shift bidding and exception escalation between operations managers and HR.
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Abellio CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Marketing Cloud | Marketing Automation | CRM | n/a | 2020 | 2020 |
In 2020, Abellio implemented Salesforce Marketing Cloud to support customer engagement on its website and to centralize digital campaign orchestration. Salesforce Marketing Cloud serves as Abellio's Marketing Automation platform, provisioned as a cloud SaaS solution to orchestrate website driven campaigns and manage online customer journeys for the transportation business.
Salesforce Marketing Cloud's configuration focused on core Marketing Automation capabilities, including email campaign orchestration, journey orchestration, audience segmentation, content management, web personalization, and analytics instrumentation to monitor campaign activity. Operational ownership is assigned to Abellio's marketing and digital teams for campaign creation, segmentation, and on site activation, backed by centralized content governance and approval workflows to maintain consistent messaging across digital touchpoints.
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Abellio ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2018 | 2018 |
In 2018, Abellio implemented New Relic APM for Application Performance Management on its public website to establish continuous visibility into customer-facing web transactions and backend service responsiveness. Abellio New Relic APM Application Performance Management supports the digital customer experience and engineering operations for the public website, aligning monitoring data with operational incident handling and application troubleshooting.
The New Relic APM deployment was instrumented for application-level telemetry, combining real user monitoring, transaction tracing, error analytics, and centralized dashboards to surface slow transactions and failure patterns. Configuration work emphasized service-level instrumentation, custom transaction naming, and alerting policies to route signals to digital and engineering teams.
Operational integration focused on embedding New Relic APM into Abellio’s web application monitoring pipeline, feeding performance events and alerts into engineering workflows and incident management processes. The scope of use is centered on the public website and associated backend services, with monitoring consumption by product, engineering, and operations stakeholders.
Governance centered on structured alert thresholds, dashboard ownership, and runbook-driven escalation for web incidents, enabling teams to triage performance regressions and exceptions. New Relic APM was positioned as the primary Application Performance Management tool for ongoing application health monitoring and engineering diagnostics.
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IT Service Management | ITSM |
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2020 | 2020 |
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Abellio PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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Abellio IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Abellio CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Abellio
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Abellio Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Abellio IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Abellio digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Abellio Technographics
Abellio is a Transportation organization based in Netherlands,
with around 14000 employees and annual revenues of $3.00 billion.
Abellio operates a diverse technology stack with applications such as
UKG Pro Workforce Management (Ex UKG Dimensions), Salesforce Marketing Cloud and New Relic APM,
covering areas like Workforce Management, Marketing Automation and Application Performance Management.
Abellio has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Salesforce and New Relic.
Abellio recently adopted applications including
Salesforce Sales Cloud in 2021, Pathwire MailJet in 2021 and UKG Pro Workforce Management (Ex UKG Dimensions) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Abellio’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Abellio’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Abellio technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.