About You Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by About You and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1283 About You employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that About You has purchased the following applications: Klarna Payments for Payment Processing in 2023, Personio Absence Management for Absence and Leave Management in 2021, Centric Planning for Retail Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems About You is running and its propensity to invest more and deepen its relationship with Klarna , Personio , Centric Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing About You revenues, which have grown to $2.05 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for About You intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Klarna | Legacy | Klarna Payments | Payment Processing | ERP Financial Management | n/a | 2023 | 2023 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Personio | Legacy | Personio Absence Management | Absence and Leave Management | HCM | n/a | 2021 | 2021 |
In 2021, About You implemented Personio Absence Management in the Absence and Leave Management category to centralise HR workflows and improve employee experience across multiple European markets. Personio Absence Management was adopted as part of a broader move to consolidate HR functions into Personio, and About You later became an early adopter of Personio Conversations in 2022 to streamline HR request handling and case routing.
The implementation focused on core absence and leave functionality typical of the Absence and Leave Management category, including leave request intake, approval routing, shared absence calendars, and employee profile linked absence records. Configuration emphasized automated approval workflows and visibility for HR and people managers, with particular attention to routing cases when named contact persons were unavailable due to vacation, a pain point highlighted in the Conversations case.
Operational coverage extended across About You's European operations, positioning absence processes inside Personio alongside other HR functions to reduce fragmentation and improve employee experience. Governance changes concentrated on centralised HR workflows, standardized absence policies, and consistent approval rules, while Conversations provided a complementary channel to handle HR inquiries when primary contacts were absent.
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HR Service Delivery | HCM |
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2022 | 2022 |
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Payroll | HCM |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Centric Software | Legacy | Centric Planning | Retail Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, About You implemented Centric Planning for Retail Management, joining a cohort of fashion retailers adopting the application to centralize assortment and planning activities. The deployment positions Centric Planning as the primary planning application for About You, aligning merchandising and buying functions with a product-centric planning cadence.
The Centric Planning implementation was configured to support assortment planning, visual reporting, and team collaboration, reflecting capabilities cited by other users of the solution. Configuration work focused on merchandising calendars, assortment workflows, and collaborative approval processes to standardize seasonal planning and product selection decisions.
Operational coverage for the rollout targeted merchandising, planning, and buying teams, with governance changes to embed crossfunctional review cycles and single source planning artifacts. Centric Planning was instrumented to surface visual reports for assortments and to enable team collaboration over product assortments, reducing reliance on fragmented spreadsheets and informal review threads.
Outcome signals reported by users include improved assortment planning, enhanced visual reporting, and stronger team collaboration, outcomes explicitly cited by Centric Software as benefits observed across adopters. The broader market uptake among leading fashion retailers underscores the application level demand for Centric Planning within Retail Management.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2023 | 2023 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Partner Relationship Management | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2023 | 2023 |
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IT Service Management | ITSM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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