Abu Dhabi, 32932,
United Arab Emirates
Abu Dhabi Capital Group Technographics
Abu Dhabi Capital Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Abu Dhabi Capital Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 176 Abu Dhabi Capital Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Abu Dhabi Capital Group has purchased the following applications: Freshservice for IT Service Management in 2023, SS&C Advent Geneva for Portfolio and Investment Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Abu Dhabi Capital Group is running and its propensity to invest more and deepen its relationship with Freshworks , SS&C Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Abu Dhabi Capital Group revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Abu Dhabi Capital Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Abu Dhabi Capital Group Tech Stack and Enterprise Applications
Abu Dhabi Capital Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2023 | 2023 |
In 2023, Abu Dhabi Capital Group implemented Freshservice as its IT Service Management platform. The deployment for the 176 person banking and financial services firm in the United Arab Emirates was provisioned as a cloud SaaS instance of Freshservice, surfaced to end users via the ADCG corporate website.
The implementation focused on core IT Service Management capabilities, with Freshservice configured to support incident management, a service catalog and self service portal, knowledge base articles, asset and configuration tracking, and automated ticketing workflows. Configuration emphasized ticket lifecycle automation, role based service ownership, and a centralized catalog for request fulfillment.
Freshservice is used on their website as the customer facing service portal and is positioned to support both internal IT support and customer service touchpoints. Operational coverage is concentrated on IT and service desk functions within ADCG, with process alignment across service owners and support teams.
Governance included establishing service level workflows, request approval chains, and knowledge governance to standardize resolution practices. The narrative reflects an implementation oriented around modular ITSM configuration and web based access rather than bespoke integrations or partner led customization.
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Abu Dhabi Capital Group Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SS&C Technologies | Legacy | SS&C Advent Geneva | Portfolio and Investment Management | Investment Management | n/a | 2020 | 2020 |
In 2020, Abu Dhabi Capital Group implemented SS&C Advent Geneva to support Portfolio and Investment Management. The rollout addressed the firm s requirement to monitor and evaluate performance of existing investments and to produce daily, weekly and monthly management reports for investment oversight.
SS&C Advent Geneva was configured to manage core portfolio accounting, daily valuation, performance attribution, corporate actions processing and securities transfer workflows, consistent with Portfolio and Investment Management capabilities. Configuration emphasized automated reconciliation for high volumes of multi-asset transactions, scheduled reporting runs for management, and operational runbook support to sustain day to day operations and reporting analysis.
Integrations explicitly included Bloomberg Anywhere for market data and Advent Portfolio Exchange for connectivity and file exchange to brokers and custodians, supporting reconciliation and trade settlement coordination. Operational coverage spanned portfolio traders, investment team members, the Finance department, legal and settlements, enabling ad-hoc analysis, risk reporting and streamlined presentation deck templates for leadership review.
Governance and process changes centered on formalizing KYC and due diligence workflows for brokers, custodians and counterparties, establishing responsibilities for corporate action processing and securities transfers, and coordinating legal documentation required for investment subscriptions. The deployment also centralized reconciliation ownership and created cross functional coordination between deal teams, accounting, corporate legal and custodians to fulfill audit related and reporting requirements in line with investment policy guidelines.
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IT Decision Makers and Key Stakeholders at Abu Dhabi Capital Group
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Apps Being Evaluated by Abu Dhabi Capital Group Executives
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