AC Hotel National Harbor Washington
156 Waterfront Street,
Washington, 20745, MD,
United States
Washington, 20745, MD,
United States
1 301-749-2299
Leisure and Hospitality
AC Hotel National Harbor Washington Technographics
AC Hotel National Harbor Washington Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AC Hotel National Harbor Washington and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 AC Hotel National Harbor Washington employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AC Hotel National Harbor Washington has purchased the following applications: M3 Accounting Core for ERP Financial in 2009, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AC Hotel National Harbor Washington is running and its propensity to invest more and deepen its relationship with M3 , Salesforce , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AC Hotel National Harbor Washington revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AC Hotel National Harbor Washington intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AC Hotel National Harbor Washington Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| M3 | Legacy | M3 Accounting Core | ERP Financial | ERP Financial Management | n/a | 2009 | 2009 |
In 2009 AC Hotel National Harbor Washington implemented M3 Accounting Core, an ERP Financial application. The deployment targeted property-level financial operations for the hotel and established a single system of record for daily accounting activities, budgets and forecasts, and general ledger control. The implementation emphasized timely transaction posting and accounting controls to maintain US GAAP alignment.
M3 Accounting Core was configured to support core ledgers, accounts payable and receivable workflows, and budgeting and forecasting capabilities consistent with ERP Financial functional expectations. The deployment included controls and role-based access for finance users and supported payroll vendor data ingestion to enable daily labor expense visibility and control. Configuration work centered on transaction posting automation, reconciliation workflows, and standardized reporting for hotel finance and operations leaders.
Operational coverage was property finance and executive management, with governance defined around daily posting discipline, budget cadence, and payroll-to-ledger reconciliation. Controller experience at a National Harbor hotel from May 2009 to July 2014 shows M3 Accounting Core used to ensure transactions were posted in a timely manner and to roll out a new payroll vendor, practices that informed rollout governance and labor cost controls at the site level. The controller-led governance approach included process standardization for postings, budget tracking, and executive reporting.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, AC Hotel National Harbor Washington implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website. The deployment maps to the Chatbots and Conversational AI category and was intended to provide real-time web chat capabilities for guest inquiries and reservations. Salesforce Chat (formerly Salesforce Live Agent) was configured using the embedded website chat widget and the agent-facing chat console to enable live messaging, visitor session handling, and chat transcript capture.
Configuration work emphasized session routing to front-desk and reservations staff, standardized canned responses for common guest questions, and transcript logging to support operational follow-up. The implementation was scoped to property-level guest services, with governance implemented through shift-based agent assignments and chat monitoring procedures that align with typical Chatbots and Conversational AI operational workflows.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017 AC Hotel National Harbor Washington implemented Adobe Connect for Audio Video and Web Conferencing and embedded Adobe Connect on their public website to provide browser-based conferencing access for external and internal sessions. The deployment used Adobe Connect as a cloud-delivered conferencing layer with site-embedded meeting room links and hosted webinar pages, enabling browser joins without additional client installs and supporting guest-facing interactions alongside staff collaboration.
Adobe Connect was configured to deliver persistent virtual meeting rooms, webinar scheduling, screen sharing, session recording, and attendee management consistent with Audio Video and Web Conferencing capabilities. Operational ownership is aligned with guest services and events teams who schedule and host sessions via the website, with governance enforced through account access controls, scheduled session templates, and retention of recorded sessions for review and operational continuity.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2015 | 2015 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Listing Management | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at AC Hotel National Harbor Washington
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by AC Hotel National Harbor Washington Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AC Hotel National Harbor Washington IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AC Hotel National Harbor Washington digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD AC Hotel National Harbor Washington Technographics
AC Hotel National Harbor Washington is a Leisure and Hospitality organization based in United States,
with around 10 employees and annual revenues of $1.0 million.
AC Hotel National Harbor Washington operates a diverse technology stack with applications such as
M3 Accounting Core, Salesforce Chat (formerly Salesforce Live Agent) and Adobe Connect,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
AC Hotel National Harbor Washington has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as M3, Salesforce and Adobe Systems.
AC Hotel National Harbor Washington recently adopted applications including
Microsoft 365 in 2022, Atlassian Jira Service Desk in 2022 and Adobe Experience Manager in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AC Hotel National Harbor Washington’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AC Hotel National Harbor Washington’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AC Hotel National Harbor Washington technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.