San Jose, 10803,
Costa Rica
Accesos Automaticos Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Accesos Automaticos and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Accesos Automaticos employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Accesos Automaticos has purchased the following applications: Engageware Aivo AgentBot AI Platform for Chatbots and Conversational AI in 2022, Slack Connect for Collaboration in 2022, Microsoft Clarity for Marketing Analytics in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Accesos Automaticos is running and its propensity to invest more and deepen its relationship with Engageware , Salesforce , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Accesos Automaticos revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Accesos Automaticos intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Engageware | Legacy | Engageware Aivo AgentBot AI Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Accesos Automaticos deployed the Engageware Aivo AgentBot AI Platform on its public website. The Engageware Aivo AgentBot AI Platform is a Chatbots and Conversational AI solution implemented to automate web-based customer engagement, triage inquiries, and capture potential sales leads for the Costa Rica professional services firm. The deployment focuses on front-line digital engagement where the chat widget handles initial query routing, FAQ responses, and contact qualification.
Configuration work centered on conversational flow authoring, knowledge base ingestion for FAQs, widget embedding into site pages, and escalation rules to hand off complex sessions to human agents. Operational scope covers customer support and sales touchpoints, with internal service staff responsible for content management, dialog tuning, and review of chat transcripts. Governance included a staged rollout to the live site and ongoing iteration of conversational models and analytics instrumentation to monitor engagement and fallback events.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Clarity | Marketing Analytics | CRM | n/a | 2023 | 2023 |
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Marketing Automation, Sales Automation | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF) | CyberSecurity |
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2024 | 2024 |
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