Dallas, 75201, TX,
United States
Access Physicians Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Access Physicians and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Access Physicians employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Access Physicians has purchased the following applications: Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2018, Drift AI Chatbot for Chatbots and Conversational AI in 2019, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Access Physicians is running and its propensity to invest more and deepen its relationship with Salesforce , Drift , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Access Physicians revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Access Physicians intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Access Physicians implemented Salesforce Field Service (ex ClickSoftware) using Field Service Lightning to operationalize Field Service Management for its field clinician scheduling and dispatch operations. The deployment was scoped to clinical field operations and scheduling teams, aligning the application with the company business function of clinician visit coordination and on-site patient care management.
The implementation configured core Field Service Management modules including work order creation and lifecycle tracking, intelligent appointment scheduling and technician dispatch rules, a mobile technician application for on-site job completion and service documentation, and inventory and asset tagging workflows. Automation was applied to scheduling rules and service territory definitions, and service appointment lifecycle states were modeled to support clinician availability and shift constraints.
Infrastructure was provisioned on the Salesforce platform using Field Service Lightning managed components and cloud orchestration, with configuration emphasis on service territories, operating hours, and role-based permissions for dispatchers and clinicians. Governance established change control for scheduling rules and release windows, and the rollout was phased to prioritize scheduling and mobile workflows before expanding operational configuration and administrative controls.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Access Physicians deployed Drift AI Chatbot on their website to introduce automated conversational engagement. The implementation is categorized under Chatbots and Conversational AI and centers on embedding the Drift AI Chatbot into the customer facing web channel to handle initial patient inquiries and real time lead capture.
The deployment leveraged standard Chatbots and Conversational AI capabilities including conversational routing, scripted qualification flows, automated FAQ handling, and formless lead capture that feeds web session context into handoff workflows. Operational responsibility sits with marketing and patient intake teams, with governance implemented through centralized conversation playbooks, staged content rollouts, and continuous tuning of dialogue logic on the public site.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020 Access Physicians implemented Zoom from Zoom Video Communications as its Audio Video and Web Conferencing solution. The implementation is observable on the company website, indicating embedded Zoom meeting access for staff and external participants via web routed meeting links.
The deployment centers on core Audio Video and Web Conferencing capabilities, including scheduled video meetings, screen sharing, and browser based join workflows, which aligns with standard conferencing feature sets. Configuration emphasis appears to be on meeting provisioning and centralized scheduling rather than specialty extensions.
Operational coverage is across clinical and administrative teams within Access Physicians in the United States, supporting internal collaboration and external client or candidate interactions. Integrations beyond the website embedding are not evident from the available source, so the implementation likely relies on Zoom native scheduling and meeting controls for day to day operations.
Governance appears to use centralized account administration and published meeting endpoints to manage access and scheduling, aligning conferencing governance with existing staff workflows. No explicit outcomes, costs, or implementation partner details are stated in the source.
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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