Dallas, 75214, TX,
United States
Access To Travel Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Access To Travel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Access To Travel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Access To Travel has purchased the following applications: alive5 Live Chat for Chatbots and Conversational AI in 2012, Microsoft 365 for Collaboration in 2015, Zendesk Service for Customer Support in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Access To Travel is running and its propensity to invest more and deepen its relationship with alive5 , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Access To Travel revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Access To Travel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| alive5 | Legacy | alive5 Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
In 2012, Access To Travel implemented alive5 Live Chat on its public website to provide real-time customer messaging and support. alive5 Live Chat was deployed as an embedded website widget delivering live chat sessions and asynchronous messaging, reflecting the Apps Category and oriented toward customer service and booking inquiries.
Deployment at the 10-person Access To Travel was focused on the corporate site https://www.accessfares.com, with the chat widget placed on key customer journey pages to capture traveler questions and booking intents. Functional configuration included an agent chat console, visitor session initiation, and canned response templates to standardize outreach, with governance assigned to the customer service owner and a lightweight operational rollout tailored for a small team.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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