AccessData
588 West 400 South Suite 350,
Lindon, 84042, UT,
United States
Lindon, 84042, UT,
United States
801-377-5410
Professional Services
AccessData Technographics
AccessData Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AccessData and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 501 AccessData employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AccessData has purchased the following applications: SAP Concur Expense for Expense Management in 2011, Oracle Netsuite OpenAir for Professional Services Automation in 2006, Zendesk Chat for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AccessData is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AccessData revenues, which have grown to $130.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AccessData intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AccessData Tech Stack and Enterprise Applications
AccessData ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2011 | 2011 |
In 2011 AccessData implemented SAP Concur Expense as its Expense Management platform to formalize expense controls while the CEO and COO recruited finance leadership to scale G&A for heavy revenue growth and an eventual exit. The finance leader directed Accounting, Finance, Legal, HR and IT and led improvements to corporate policies, VSOE testing, invoicing and collections to align operational controls with growth objectives.
The SAP Concur Expense deployment emphasized core Expense Management capabilities, including expense reporting automation, policy enforcement and configurable approval workflows. Configuration work focused on aligning expense policies with revenue recognition requirements and on creating approval routing and exception handling rules that tied into accounting close processes.
Integrations were executed between SAP Concur Expense, SAP financial systems and SalesForce to ensure transactional handoffs for expense posting, customer billing inputs and sales-related expense visibility. Those integrations connected expense outputs into invoicing and collections touchpoints and established data flows for Accounting and Finance, with IT responsible for integration orchestration and support.
Governance changes included strengthened corporate policies and procedures, VSOE testing governance, and board level reporting driven by the new Expense Management controls. The implementation supported the company through a period of sustained growth, including documented support for approximately 25 percent revenue growth and preparations for exit, while embedding expense governance into core G&A operations.
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AccessData ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Netsuite OpenAir | Professional Services Automation | ERP Services and Operations | n/a | 2006 | 2006 |
In 2006, AccessData implemented Oracle Netsuite OpenAir to address Professional Services Automation requirements for its services organization. The deployment was scoped to consolidate project delivery, resource planning, and financial tracking within a single application platform for project based engagements.
Oracle Netsuite OpenAir was configured to deliver core Professional Services Automation capabilities including project accounting, time and expense capture, resource management, project billing, and utilization reporting. Configuration work emphasized standardized project templates, role based timesheet workflows, automated billing triggers, and configurable revenue recognition rules to align project financials with service delivery.
Operational coverage centered on services delivery teams, project managers, resource managers, and finance staff, bringing timekeeping and project financials into a unified operational system. The implementation supported capacity planning and resource allocation workflows to improve scheduling and assignment visibility across engagements.
Governance and process changes focused on enforcing consistent time entry practices, approval hierarchies for timesheets and expenses, and strengthened project cost controls, with adjustments to billing cycles and project accounting workflows. Rollout used staged onboarding of project and finance groups to align system configuration with billing rules and internal control requirements.
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AccessData AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, AccessData implemented Zendesk Chat on its website. The deployment uses Zendesk Chat within the Chatbots and Conversational AI category to provide web-based live chat for customer inquiries and support interactions.
The implementation centered on embedding the Zendesk Chat web widget and configuring core conversational capabilities, including live agent routing, canned responses, proactive chat triggers, chat transcripts, and session notes. Configuration work focused on agent queue definitions and chat workflow rules to align incoming web conversations with the customer support organization.
Operational coverage is scoped to the company website and the customer support function, with agents accessing chats through the Zendesk Chat console as part of their daily support workflows. Rollout activities included agent provisioning, chat workflow documentation, and configuration of escalation paths from chat to email or ticketing workflows.
AccessData using Zendesk Chat in the Chatbots and Conversational AI category ties the application directly to customer support operations, supporting web-based conversation handling, session capture, and agent orchestration across the support team.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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AccessData Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2011 | 2011 |
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AccessData CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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AccessData TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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AccessData IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at AccessData
| First Name | Last Name | Title | Function | Department | Phone | |
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Controller | Director | Finance | |
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EVP Global Sales | VP | Finance | |
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Vice President - North American Sales | VP | Sales | |
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Vice President of N.A. Customer Success & Global Sales Operations | VP | Sales | |
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Director of Operations | Director | Finance | |
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Director of Sales Enablement - Customer Success | Director | Customer Service | |
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Chief Executive Officer | CXO | Finance | |
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Human Resources Director | Director | HR | |
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Accounts Payable Manager and Payroll Manager | Manager | Finance | |
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CFO | CXO | Finance | |
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Vice President of Engineering | VP | R&D | |
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Vice President of Marketing | VP | Marketing | |
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Vice President of Operations | VP | Operations | |
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Apps Being Evaluated by AccessData Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AccessData IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AccessData digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD AccessData Technographics
AccessData is a Professional Services organization based in United States,
with around 501 employees and annual revenues of $130.0 million.
AccessData operates a diverse technology stack with applications such as
SAP Concur Expense, Oracle Netsuite OpenAir and Zendesk Chat,
covering areas like Expense Management, Professional Services Automation and Chatbots and Conversational AI.
AccessData has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Oracle and Zendesk.
AccessData recently adopted applications including
Freshdesk Messaging (Formerly Freshchat) in 2021, Ruby Live Chat in 2021 and ZoomInfo Chorus in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AccessData’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AccessData’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AccessData technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.