Berwyn, 19312, PA,
United States
Acrometis Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Acrometis and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Acrometis employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Acrometis has purchased the following applications: Zendesk Service for Customer Support in 2021, Pathwire Mailgun for Transactional Email in 2019, IBM Cloud (formerly IBM Bluemix and IBM SoftLayer) for Application Hosting and Computing Services in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Acrometis is running and its propensity to invest more and deepen its relationship with Zendesk , Salesforce , Sinch or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Acrometis revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Acrometis intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Acrometis implemented Zendesk Service for Customer Support on its website to centralize inbound client inquiries and support requests. The deployment uses the Zendesk Service web widget and the platform ticketing workflow to capture, categorize, and prioritize requests into a centralized queue. Configuration work focused on support ticket forms, macros, automated routing rules, and reporting appropriate for a small professional services firm.
Operational coverage centers on Acrometis's client-facing support and professional services functions in the United States, delivered as a cloud-hosted Zendesk Service instance suited to a 40-employee organization. Governance is managed by internal administrators who set roles, access controls, knowledge base content, and agent workflows to promote consistent responses and self-service. Acrometis uses Zendesk Service as its primary Customer Support application to orchestrate web-based case intake and agent case management workflows.
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Marketing Automation | CRM |
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2013 | 2013 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sinch | Legacy | Pathwire Mailgun | Transactional Email | PaaS | n/a | 2019 | 2019 |
In 2019, Acrometis deployed Pathwire Mailgun as its Transactional Email solution and embedded the service on their public website. The implementation was scoped to handle site-originated transactional flows such as contact form confirmations, client onboarding notices, and system notifications, establishing Pathwire Mailgun as the primary outbound channel for web-triggered messages.
Configuration centered on standard Transactional Email capabilities, leveraging SMTP relay and the Mailgun REST API, template management for consistent messaging and branding, suppression list controls for bounce and unsubscribe handling, and event webhooks for delivery and bounce tracking. Pathwire Mailgun was used to manage message templates and capture delivery events for operational visibility.
Operational coverage focused on web-facing business functions including client communications and support notifications, with operations and customer success teams responsible for template updates and monitoring. Governance emphasized access control for API keys, template ownership workflows to limit production changes, and operational dashboards to surface delivery issues. The website served as the primary event source for outbound transactional messages routed through Pathwire Mailgun.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Cloud (formerly IBM Bluemix and IBM SoftLayer) | Application Hosting and Computing Services | IaaS | n/a | 2013 | 2013 |
In 2013, Acrometis implemented IBM Cloud (formerly IBM Bluemix and IBM SoftLayer) to host and run its corporate website. The deployment uses IBM Cloud public infrastructure and platform services to provide compute, object storage, and application runtime capacity under the Application Hosting and Computing Services category.
The IBM Cloud implementation is scoped to web delivery and hosting of client-facing assets on the Acrometis website, with account-level administration and centralized billing managed by internal staff. Configuration centered on provisioning virtual servers and platform runtimes and on operationalizing web content deployment workflows, impacting web operations and client delivery functions.
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Archive as a Service (AaaS) | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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