Actuel Buro
Z I De Soarns Avenue Pierre Mendes France,
Orthez, 64300,
France
Orthez, 64300,
France
33 559672828
Distribution
Actuel Buro Technographics
Actuel Buro Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Actuel Buro and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 28 Actuel Buro employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Actuel Buro has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2020, Microsoft Power BI for Analytics and BI in 2020, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Actuel Buro is running and its propensity to invest more and deepen its relationship with Zendesk , Userlike , Crisp IM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Actuel Buro revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Actuel Buro intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Actuel Buro Tech Stack and Enterprise Applications
Actuel Buro AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Actuel Buro implemented Zendesk Chat as a website-based conversational layer, using the product within the Chatbots and Conversational AI category to manage real-time customer engagement for the 28-employee distribution firm. Zendesk Chat is embedded on the Actuel Buro website and functions as the primary channel for inbound customer questions and lead qualification through live messaging and asynchronous conversation capture.
The deployment centers on the Zendesk Chat widget and supporting capabilities common to Chatbots and Conversational AI, including real-time chat routing to available agents, canned responses for common queries, proactive chat invitations, session transcripts, and basic interaction reporting. Configuration work focused on chat behavior on site pages, agent presence management, and conversation tagging to standardize handling of product and order questions.
Operational scope is concentrated on customer service and sales inquiry handling on the Actuel Buro France website, with agents using Zendesk Chat to field product availability questions, order status requests, and pre-sales support. No external system integrations were specified in the source notes, the implementation is therefore characterized as a self-contained website chat deployment tied to front-line customer engagement workflows.
Governance emphasis is on agent workflows, conversation ownership, and conversational hygiene through standardized response templates and tagging conventions, enabling consistent handling of inquiries and escalation to offline channels when required. Rollout and ongoing use are oriented around site-level instrumentation and agent adoption rather than cross-enterprise process integration.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Actuel Buro Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
In 2020, Actuel Buro implemented Microsoft Power BI to establish Analytics and BI capabilities and to surface embedded reports on its corporate website. The deployment targeted a France based distribution firm with 28 employees and used Microsoft Power BI Service to host interactive visuals accessed through the public site and internal browsers, emphasizing web embedding and browser based consumption.
The implementation centered on interactive report authoring, dashboards, and a consolidated semantic data model, with scheduled data refresh configured to keep web embedded visuals current. Functional configurations included report publishing pipelines, workspace based access control for governance, and publishing workflows to manage what reports appear on the website. Operational coverage focused on commercial and distribution workflows such as sales trend reporting and inventory visibility, with user permissions and refresh schedules established to support ongoing report maintenance and web delivery.
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Actuel Buro Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017 Actuel Buro implemented Microsoft 365. The Microsoft 365 deployment is categorized under Collaboration and provides cloud-hosted productivity and collaboration services for the 28 person distribution company.
The implementation leverages common Microsoft 365 capabilities, including hosted email, SharePoint Online and OneDrive for document storage and versioning, and Microsoft Teams for real-time communication, aligning with Collaboration workflows for document collaboration and internal communication. Deployment is tenant based with centralized administration for user provisioning and license management sized to small business operations. Actuel Buro is using Microsoft 365 on their website, indicating public referencing or surface integration of Microsoft hosted services, and governance focuses on tenant level account controls and content organization rather than bespoke on premise infrastructure.
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Collaboration | Collaboration |
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2021 | 2021 |
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Actuel Buro Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2018 | 2018 |
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Actuel Buro CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2018 | 2018 |
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Actuel Buro PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Actuel Buro IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Actuel Buro CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Actuel Buro
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Actuel Buro Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Actuel Buro IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Actuel Buro digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Actuel Buro Technographics
Actuel Buro is a Distribution organization based in France,
with around 28 employees and annual revenues of $3.0 million.
Actuel Buro operates a diverse technology stack with applications such as
Zendesk Chat, Microsoft Power BI and Microsoft 365,
covering areas like Chatbots and Conversational AI, Analytics and BI and Collaboration.
Actuel Buro has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk and Microsoft.
Actuel Buro recently adopted applications including
Microsoft Azure Blob Storage in 2022, Microsoft Azure CDN in 2022 and Crisp in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Actuel Buro’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Actuel Buro’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Actuel Buro technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.