Addgene
490 Arsenal Way, Suite 100,
Watertown, 2472, MA,
United States
Watertown, 2472, MA,
United States
1 617-233-4363
Non Profit
Addgene Technographics
Addgene Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Addgene and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Addgene employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Addgene has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2016, Zendesk Chat for Chatbots and Conversational AI in 2018, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Addgene is running and its propensity to invest more and deepen its relationship with Oracle , Zendesk , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Addgene revenues, which have grown to $12.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Addgene intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Addgene Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 |
In 2016, Addgene implemented Oracle NetSuite ERP to centralize core finance and accounting processes. The deployment is categorized as ERP Financial and supports Addgene's finance organization for this United States based non profit with approximately 120 employees.
Oracle NetSuite ERP was configured to handle standard ERP Financial capabilities, including general ledger posting, accounts receivable workflows, accounts payable processing, billing orchestration, and period close automation. Configuration work emphasized accounting transaction flows and reconciliations consistent with nonprofit financial operations.
Payment assurance and transaction information are processed through Celigo into Oracle NetSuite ERP, establishing a data integration pipeline between payment sources and the financial accounting system. This integration links payment confirmation events to receivables posting and reconciliation inside Oracle NetSuite ERP.
Governance centered on tightened accounting controls and reconciliations, with finance and accounting teams managing workflow handoffs and period close procedures inside Oracle NetSuite ERP. Operational coverage focused on finance function consolidation, data flow orchestration via Celigo, and centralized transaction processing inside the ERP Financial system.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Addgene implemented Zendesk Chat. Zendesk Chat is in the Chatbots and Conversational AI category and was deployed as a web chat solution using the Zopim widget on addgene.org to support customer support operations.
The implementation leveraged typical Chatbots and Conversational AI functional capabilities, including live web chat, visitor session capture, canned responses, and agent routing to structure real time user support. Configuration centered on chat routing rules, message templates, and agent workflows to handle scientific resource requests and user inquiries within the support team.
Integrations were focused on the website widget implementation, with Zopim embedded on public pages to enable real time engagement and capture of visitor context. Operational coverage remained scoped to customer support and user help desk functions rather than an enterprise wide communications platform.
Governance emphasized role based agent access, queue assignment policies, and standardized response workflows to keep chat handling consistent across the support organization. The narrative links Addgene, Zendesk Chat, Chatbots and Conversational AI, and customer support as the primary business function supported by the deployment.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Addgene implemented Zoom from Zoom Video Communications as its Audio Video and Web Conferencing platform. The deployment is cloud hosted and surfaced directly on Addgene's public website to provide live meeting access and web based meeting scheduling for researcher support and external engagement.
The implementation leverages core Zoom capabilities including video meetings, webinar functionality, screen sharing, recording, and participant management, aligning with Audio Video and Web Conferencing workflows for synchronous collaboration. Operational scope covers internal team collaboration across Addgene's departments and public facing interactions with the scientific community via the website. Governance focuses on standardizing meeting access through the website, applying participant access controls, and defining recording retention and distribution processes. Zoom is used as Addgene's primary Audio Video and Web Conferencing application for organizational communications and external outreach.
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Collaboration | Collaboration |
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2012 | 2012 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2013 | 2013 |
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Customer Support | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Addgene
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Addgene Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Addgene IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Addgene digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Addgene Technographics
Addgene is a Non Profit organization based in United States,
with around 120 employees and annual revenues of $12.0 million.
Addgene operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Zendesk Chat and Zoom,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Addgene has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zendesk and Zoom Video Communications.
Addgene recently adopted applications including
Zoom in 2020, Atlassian Jira Service Desk in 2020 and Amazon SES in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Addgene’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Addgene’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Addgene technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.