Freehold Township, 7728, NJ,
United States
Admiral Consulting Group Technographics
Admiral Consulting Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Admiral Consulting Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Admiral Consulting Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Admiral Consulting Group has purchased the following applications: Ruby Live Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2015, FreshDesk Customer Support for Customer Support in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Admiral Consulting Group is running and its propensity to invest more and deepen its relationship with Ruby , Microsoft , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Admiral Consulting Group revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Admiral Consulting Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Admiral Consulting Group Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Admiral Consulting Group implemented Ruby Live Chat as a Chatbots and Conversational AI solution for its website and client engagement workflows. The deployment targeted the companys client service and business development functions, aligning conversational interactions with a small professional services operating model of roughly 50 employees.
Ruby Live Chat was configured to provide real time agent-assisted conversations, scripted messaging and lead capture workflows, with session transcripts and basic reporting used to track interactions. The implementation emphasized a lightweight web integration and agent console appropriate for a compact internal support and sales team, reflecting typical Chatbots and Conversational AI capabilities such as canned responses, routing by availability, and scheduled coverage windows.
Operationally the chat service was implemented on the public website and staffed by internal client service and sales personnel, with governance focused on chat availability and standardized response templates to ensure consistent handling. The companys public site also showed use of Pure Chat, indicating coexistence of multiple chat technologies on the web presence rather than a disclosed platform migration.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Admiral Consulting Group implemented Microsoft 365 to centralize Collaboration across the firm. The deployment uses Microsoft 365 and the company website references Office 365 Mail for external email presence. The implementation supports a 50 employee professional services firm based in the United States and targets internal communications and document management business functions.
The cloud hosted Microsoft 365 tenancy provides hosted email through Office 365 Mail, cloud document storage, simultaneous editing, and team communication capabilities that align with Collaboration category workflows. Configuration included tenant level administration, user account provisioning, group and permission management, and shared document library and channel based collaboration patterns. Operational coverage spans all departments, with governance focused on centralized administration and identity based access controls tied to corporate email routing and the website email presence.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2016 | 2016 |
In 2016, Admiral Consulting Group implemented FreshDesk Customer Support to provide Customer Support for its client services and account management channels, with the application surfaced directly on the company website. The deployment targets a small professional services operation of approximately 50 employees and is configured to handle customer facing inquiries from the public site, centralizing incoming requests in FreshDesk Customer Support for tracking and response.
The implementation uses FreshDesk Customer Support functionality typical for its category, including ticketing workflows, a web support widget embedded on the website, a knowledge base for self service, email channel capture, SLA driven routing, and role based agent queues. Operational coverage is focused on client services and account management teams, with governance established through centralized queues, escalation rules, and agent permissions to standardize response processes and ticket lifecycle management.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Admiral Consulting Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Admiral Consulting Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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