Kuala Lumpur, 52100,
Malaysia
AEON Malaysia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by AEON Malaysia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9423 AEON Malaysia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AEON Malaysia has purchased the following applications: Delyva Multi-Courier Delivery Platform for Delivery Management in 2021, Hubspot Live Chat for Chatbots and Conversational AI in 2023, Zoom for Audio Video and Web Conferencing in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AEON Malaysia is running and its propensity to invest more and deepen its relationship with Delyva , HubSpot , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AEON Malaysia revenues, which have grown to $1.03 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AEON Malaysia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Delyva | Legacy | Delyva Multi-Courier Delivery Platform | Delivery Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, AEON Malaysia deployed Delyva Multi-Courier Delivery Platform to optimize delivery management for its MyAEON2go e-commerce platform. The implementation addressed Delivery Management needs for AEON Malaysia, centralizing delivery orchestration for online order fulfillment and aiming to improve delivery performance and control costs.
Delyva Multi-Courier Delivery Platform was configured to provide real-time tracking and delivery orchestration capabilities, with inferred use of tracking modules and courier integrations to connect to dedicated delivery resources. Functional configuration emphasized order assignment, shipment visibility, and delivery performance monitoring, aligning typical Delivery Management workflows with AEON Malaysia's e-commerce fulfillment processes.
The deployment integrated with e-commerce order feeds and multiple courier networks to enable multi-courier routing and resource allocation, supporting end-to-end shipment visibility for the MyAEON2go channel across AEON Malaysia operations. Operational scope focused on e-commerce delivery operations and logistics, impacting fulfillment, customer service, and last mile execution.
Governance and process changes centered on centralized delivery coordination and operational controls for courier selection and tracking, supporting tighter cost control in delivery operations. Reported outcomes included enhanced delivery performance and improved customer satisfaction, reflecting the platform's role in AEON Malaysia's Delivery Management and e-commerce logistics cadence.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
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Chatbots and Conversational AI | AI-Powered Application |
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2023 | 2023 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2022 | 2022 |
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Collaboration | Collaboration |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2023 | 2023 |
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Customer Loyalty | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2014 | 2014 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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