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Aeroflot Russian Int'L Airlines Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Aeroflot Russian Int'L Airlines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13 Aeroflot Russian Int'L Airlines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Aeroflot Russian Int'L Airlines has purchased the following applications: Teleperformance Customer Support Service for Call Center in 2018, Jeppesen eLink for Master Data Management in 2010, Akamai CDN for Content Delivery Network in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Aeroflot Russian Int'L Airlines is running and its propensity to invest more and deepen its relationship with Teleperformance , Google , Boeing Jeppesen or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Aeroflot Russian Int'L Airlines revenues, which have grown to $2.1 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aeroflot Russian Int'L Airlines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Teleperformance | Legacy | Teleperformance Customer Support Service | Call Center | CRM | n/a | 2018 | 2018 |
In 2018, Aeroflot Russian Int'L Airlines went live with Teleperformance Customer Support Service, a Call Center engagement delivering outsourced customer-care and contact-centre operations across Russia. The partnership was recognized with a Best Large Outsourcing Partnership award at the 2018 European Contact Centre & Customer Service Awards, reflecting the live service delivery that year.
Teleperformance Customer Support Service was implemented with multichannel contact-centre and CRM capabilities to support Aeroflot's customer-service workflows. The deployment emphasized multichannel routing, case management, unified customer records, and CRM-driven agent workflows consistent with Call Center operational patterns, supporting voice, email, and chat interactions.
Operational governance centered on the outsourcing partnership model, with Teleperformance operating the contact-centre services and managing day to day CRM and customer-care processes across Russian operations. Service level management and centralized operational oversight were core to the engagement, aligning contact-centre staffing, quality assurance, and CRM case handling with Aeroflot's customer-service objectives.
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Tag Management | CRM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Boeing Jeppesen | Legacy | Jeppesen eLink | Master Data Management | PaaS | n/a | 2010 | 2010 |
In 2010, Aeroflot Russian Int'L Airlines contracted Jeppesen eLink web based charting services and Electronic Flight Bag solutions to support flight operations in Russia. Jeppesen eLink was provisioned as a hosted web service for digital chart access and onboard data delivery, operating with Jeppesen OpsData and NavData services to supply navigational content and performance data. The implementation enabled a shift from paper charts to digital navigation information and centralized distribution of authoritative chart content to crew EFB devices and operational terminals.
The deployment aligns with Master Data Management practices for authoritative navigation content, including centralized cataloging, version control and scheduled distribution of chart and NavData. Functional capabilities implemented included digital chart access through Jeppesen eLink, EFB content provisioning, and integration with OpsData and NavData to support aircraft performance calculations and regulatory compliance workflows. Operational scope covered flight operations and onboard crew workflows in Russia under a five year electronic charting service agreement, with governance focused on centralized content management and scheduled data refresh cycles.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Akamai | Legacy | Akamai CDN | Content Delivery Network | IaaS | n/a | 2016 | 2016 |
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