List of Teleperformance Customer Support Service Customers
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Since 2010, our global team of researchers has been studying Teleperformance Customer Support Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Teleperformance Customer Support Service for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Teleperformance Customer Support Service for Call Center include: Assurant, a United States based Insurance organisation with 14000 employees and revenues of $11.90 billion, 1st Central Insurance, a United Kingdom based Insurance organisation with 1200 employees and revenues of $590.0 million, CSCS United Kingdom, a United Kingdom based Professional Services organisation with 50 employees and revenues of $40.0 million, Aeroflot Russian Int'L Airlines, a South Korea based Transportation organisation with 13 employees and revenues of $2.1 million and many others.
Contact us if you need a completed and verified list of companies using Teleperformance Customer Support Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Teleperformance Customer Support Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1st Central Insurance | Insurance | 1200 | $590M | United Kingdom | Teleperformance | Teleperformance Customer Support Service | Call Center | 2016 | n/a |
In 2016, 1st Central Insurance engaged Teleperformance to provision Teleperformance Customer Support Service. The engagement operated as a Call Center campaign focused on motor insurance customer service, addressing policyholder questions about No Claims Discount, premium costs, and related car insurance queries.
Teleperformance Customer Support Service was deployed to support front-line customer service agents, providing inbound call handling, scripted responses, and an agent workbench for case intake and query resolution. Functional capabilities consistent with the Call Center category included call routing, queue management, and knowledge base usage to standardize responses to policy and pricing questions.
Operational scope was centered on a dedicated First Central campaign staffed by temporary and permanent agents within the customer service department, handling day-to-day policyholder inquiries. Governance ran at the campaign level, with quality assurance, call monitoring, and scripted escalation workflows to route complex issues to higher tiers.
The implementation embedded Teleperformance Customer Support Service as the primary channel for motor policyholder support for 1st Central Insurance, emphasizing agent-led resolution for No Claims Discount and premium queries, with no named system integrations disclosed in the source material.
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Aeroflot Russian Int'L Airlines | Transportation | 13 | $2M | South Korea | Teleperformance | Teleperformance Customer Support Service | Call Center | 2018 | n/a |
In 2018, Aeroflot Russian Int'L Airlines went live with Teleperformance Customer Support Service, a Call Center engagement delivering outsourced customer-care and contact-centre operations across Russia. The partnership was recognized with a Best Large Outsourcing Partnership award at the 2018 European Contact Centre & Customer Service Awards, reflecting the live service delivery that year.
Teleperformance Customer Support Service was implemented with multichannel contact-centre and CRM capabilities to support Aeroflot's customer-service workflows. The deployment emphasized multichannel routing, case management, unified customer records, and CRM-driven agent workflows consistent with Call Center operational patterns, supporting voice, email, and chat interactions.
Operational governance centered on the outsourcing partnership model, with Teleperformance operating the contact-centre services and managing day to day CRM and customer-care processes across Russian operations. Service level management and centralized operational oversight were core to the engagement, aligning contact-centre staffing, quality assurance, and CRM case handling with Aeroflot's customer-service objectives.
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Assurant | Insurance | 14000 | $11.9B | United States | Teleperformance | Teleperformance Customer Support Service | Call Center | 2018 | n/a |
In 2018, Assurant engaged Teleperformance to deliver Teleperformance Customer Support Service as a Call Center engagement in Romania, formalized through a partnership with Assurant Solutions and publicly documented by a Silver Best Small Outsourcing Partnership award at the 2018 European Contact Centre and Customer Service Awards. The documented engagement was focused on customer-support and outsourcing activities in Romania, indicating a vendor-managed service delivery model for Assurant customer interactions and CRM-related case handling.
Telemetry of the implementation indicates module usage aligned with contact-centre and CRM capabilities, inferred from the award citation. Teleperformance Customer Support Service for Assurant likely encompassed contact routing and queuing, agent-assisted voice and digital channel handling, CRM case management for customer-service workflows, and knowledge management to standardize responses, reflecting standard functional modules of a Call Center deployment.
Operational coverage was centered on Romanian delivery sites, impacting Assurant customer service and CRM operations through outsourced agent teams and centralized service management. Governance was structured as a formal outsourcing partnership between Assurant and Teleperformance, evidenced by the partnership award, with vendor-managed operational processes and service delivery oversight to support customer support functions.
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Professional Services | 50 | $40M | United Kingdom | Teleperformance | Teleperformance Customer Support Service | Call Center | 2019 | n/a |
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Buyer Intent: Companies Evaluating Teleperformance Customer Support Service
- Robert Bosch , a Germany based Professional Services organization with 402600 Employees
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