Seattle, 98188, WA,
United States
AeroGo Technographics
AeroGo Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AeroGo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 AeroGo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AeroGo has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2021, LiveHelpNow Live Chat for Chatbots and Conversational AI in 2014, CallRail Call Tracking for Call Tracking and Recording in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AeroGo is running and its propensity to invest more and deepen its relationship with Microsoft , SAP , LiveHelpNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AeroGo revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AeroGo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AeroGo Tech Stack and Enterprise Applications
AeroGo ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Business Central | ERP Financial | ERP | n/a | 2021 | 2022 |
In 2021 AeroGo implemented Microsoft Dynamics 365 Business Central, adopting the ERP Financial application to centralize financial and operational record keeping across its manufacturing operations. The implementation was positioned inside AeroGo’s broader Microsoft ecosystem, aligning Business Central with existing Microsoft Office and Windows environments used by IT and operations staff.
Configuration work focused on core financial management and inventory control capabilities typical of ERP Financial systems, with practical automation layered on by AeroGo’s IT specialist. Functional changes included structured reporting and data extraction workflows, automation for batch label printing driven by Python scripts that query the ERP/MRP database, and cycle counting scheduling logic sourced from ERP inventory data. The team also extended record keeping through PowerApps and SharePoint Online solutions, using PowerApps to log nonconformances and SharePoint Online together with AdobeSign to create a controlled-document platform.
Integrations and operational coverage included explicit linkage to Dynamics 365 Sales for CRM alignment, PowerApps for frontline data capture, and Power BI and custom reports for management analysis as explored by staff. Governance adjustments accompanied the rollout, with new record keeping policies and standards established to reduce data quality issues and improve analysis, and coordination with the managed service provider, outside consultants, legal counsel, and staff to address technical and compliance requirements including work toward CMMC 2.0 Level 2 and NIST 800-171. Delivered artifacts and automations included PowerApps nonconformance tracking, SharePoint based document control, Python based inventory labeling and cycle count schedulers, revised Excel macros and PowerShell functions to streamline repetitive tasks, all integrated functionally with Microsoft Dynamics 365 Business Central.
|
|
|
|
|
ERP Financial | ERP |
|
2019 | 2019 |
|
AeroGo AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelpNow | Legacy | LiveHelpNow Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, AeroGo implemented LiveHelpNow Live Chat on their website. The deployment used a web-embedded LiveHelpNow Live Chat widget across product and support pages to enable real-time messaging and visitor monitoring, and it incorporated capabilities common to Chatbots and Conversational AI such as live messaging, chat transcripts, canned responses, proactive invitations, and offline messaging.
Operationally the implementation focused on customer support and sales workflows, with agents handling web inquiries through chat routing and standardized response templates. Governance emphasized chat transcript retention and handoff procedures for follow-up, and the LiveHelpNow Live Chat deployment sits squarely in the Chatbots and Conversational AI category as AeroGo’s web customer engagement channel.
|
AeroGo CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CallRail | Legacy | CallRail Call Tracking | Call Tracking and Recording | CRM | n/a | 2020 | 2020 |
In 2020 AeroGo implemented CallRail Call Tracking on their website, deploying CallRail Call Tracking as the company solution for Call Tracking and Recording to capture inbound phone lead activity. The deployment used a cloud-hosted SaaS model with website tagging to provision trackable phone numbers, enabling call capture, recording, and attribution tied to web sessions and marketing touchpoints. Implementation emphasized functional modules common to the category, including dynamic number insertion, call recording, call metadata capture, and call analytics to support lead qualification workflows. Operational coverage focused on marketing and sales functions at AeroGo in the United States, instrumenting web contact flows so phone interactions are routed to AeroGo corporate lines while call recordings and metadata are retained within the vendor platform. The architecture centers on client-side number insertion and cloud-based call processing, and governance adjustments addressed access controls and routing rules so sales and marketing teams can review recordings and associated attribution data for follow-up and campaign analysis.
|
|
|
|
|
CRM | CRM |
|
2022 | 2022 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2023 | 2023 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation, Sales Engagement | CRM |
|
2021 | 2022 |
|
AeroGo IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
AeroGo CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at AeroGo
Apps Being Evaluated by AeroGo Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-11-19 | AeroGo | Evaluated | SAP | SAP Business ByDesign | ERP Financial | ERP |