Afterpay Australia
n/a,
Melbourne, 3000, VIC,
Australia
Melbourne, 3000, VIC,
Australia
n/a
Banking and Financial Services
Afterpay Australia Technographics
Afterpay Australia Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Afterpay Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Afterpay Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Afterpay Australia has purchased the following applications: Afterpay Clearpay for Payment Processing in 2021, Playvox Workforce Management for Workforce Management in 2020, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Afterpay Australia is running and its propensity to invest more and deepen its relationship with Afterpay , Stripe , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Afterpay Australia revenues, which have grown to $350.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Afterpay Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Afterpay Australia Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Afterpay | Legacy | Afterpay Clearpay | Payment Processing | ERP Financial Management | n/a | 2021 | 2021 |
In 2021 Afterpay Australia deployed Afterpay Clearpay on its public website to provide embedded payment authorization and consumer finance at checkout, positioning Afterpay Clearpay within the Payment Processing footprint for its e-commerce flows. The implementation is centered on web-embedded checkout workflows and client-side payment SDKs, with server-side transaction orchestration to handle authorization, capture, and settlement events.
Configuration of Afterpay Clearpay focused on standard Payment Processing capabilities, including front-end checkout integration, customer-facing buy now pay later flows, transaction lifecycle handling, and reconciliation interfaces for finance teams. The implementation also incorporated risk and fraud screening processes and configurable payment rules aligned with merchant terms and consumer eligibility criteria.
Integrations were executed through the website integration surface using the vendor supplied API and widget patterns, enabling real-time order authorization and status callbacks into order management and finance back-office workflows. Operational coverage was centered on Afterpay Australia digital commerce, payments operations, customer service, and finance teams in Australia, with the solution servicing online checkout, customer notifications, and merchant settlement processes.
Governance was organized around payments operations and finance owners, with staged rollout across the site to validate checkout instrumentation and reconciliation, and procedural updates for customer support and dispute handling. Implementation emphasized operational handoffs between product, engineering, and finance teams to maintain authorization to settlement traceability and to support ongoing merchant reconciliation and compliance workflows.
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Playvox | Legacy | Playvox Workforce Management | Workforce Management | HCM | n/a | 2020 | 2020 |
In 2020 Afterpay Australia adopted Playvox Workforce Management for its customer service and CRM operations across Australia and New Zealand. Playvox Workforce Management, deployed as a Workforce Management solution, was configured to automate staffing forecasts and to improve operational visibility across internal teams and outsourced partners.
The implementation emphasized workforce forecasting automation and centralized schedule and capacity planning, combined with real-time visibility dashboards and performance tracking. Playvox Workforce Management was also used to surface quality assurance signals into workforce planning workflows, aligning QA and scheduling to support customer service agents as the business scaled regionally.
Operational scope covered customer service and CRM functions across Afterpay Australia and New Zealand, including coordination with outsourced partner teams to standardize staffing and adherence processes. The rollout focused on embedding forecasting and visibility into existing QA and performance routines, and outcomes included nearly 30 percent higher agent productivity together with measurable improvements in QA and CSAT scores as the company scaled.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Online Meeting Scheduling | Collaboration |
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2025 | 2025 |
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Survey and Questionnaire | Collaboration |
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2025 | 2025 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2024 | 2024 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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Video Editing | Content Management |
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2018 | 2018 |
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Web Content Management | Content Management |
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2017 | 2017 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Product Information Management | eCommerce |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2023 | 2023 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Account Based Marketing, Sales Engagement | CRM |
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2023 | 2023 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Engagement | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2023 | 2023 |
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Customer Support | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2025 | 2025 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Marketing Automation, Sales Automation | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2020 | 2020 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2021 | 2021 |
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Apps Development | PaaS |
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2018 | 2018 |
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2021 | 2021 |
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Apps Development | PaaS |
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2024 | 2024 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2005 | 2005 |
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Database Management, Open-Source Database | IaaS |
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2022 | 2022 |
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Domain Name System (DNS) | IaaS |
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2017 | 2017 |
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Domain Name System (DNS) | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Security (AppSec) | CyberSecurity |
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2018 | 2018 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2017 | 2017 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Physical Access Control System | Physical Security |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Afterpay Australia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Afterpay Australia Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Afterpay Australia Technographics
Afterpay Australia is a Banking and Financial Services organization based in Australia,
with around 600 employees and annual revenues of $350.0 million.
Afterpay Australia operates a diverse technology stack with applications such as
Afterpay Clearpay, Playvox Workforce Management and Microsoft 365,
covering areas like Payment Processing, Workforce Management and Collaboration.
Afterpay Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Afterpay, Playvox and Microsoft.
Afterpay Australia recently adopted applications including
Fresha in 2025, Typeform in 2025 and AppsFlyer Marketing Analytics in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Afterpay Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Afterpay Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Afterpay Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.