List of Playvox Workforce Management Customers
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Since 2010, our global team of researchers has been studying Playvox Workforce Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Playvox Workforce Management for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Playvox Workforce Management for Workforce Management include: Delivery Hero, a Germany based Retail organisation with 44612 employees and revenues of $10.94 billion, Angi, a United States based Professional Services organisation with 4600 employees and revenues of $1.89 billion, Afterpay Australia, a Australia based Banking and Financial Services organisation with 600 employees and revenues of $350.0 million, SeatGeek, a United States based Professional Services organisation with 800 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using Playvox Workforce Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Playvox Workforce Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Afterpay Australia | Banking and Financial Services | 600 | $350M | Australia | Playvox | Playvox Workforce Management | Workforce Management | 2020 | n/a |
In 2020 Afterpay Australia adopted Playvox Workforce Management for its customer service and CRM operations across Australia and New Zealand. Playvox Workforce Management, deployed as a Workforce Management solution, was configured to automate staffing forecasts and to improve operational visibility across internal teams and outsourced partners.
The implementation emphasized workforce forecasting automation and centralized schedule and capacity planning, combined with real-time visibility dashboards and performance tracking. Playvox Workforce Management was also used to surface quality assurance signals into workforce planning workflows, aligning QA and scheduling to support customer service agents as the business scaled regionally.
Operational scope covered customer service and CRM functions across Afterpay Australia and New Zealand, including coordination with outsourced partner teams to standardize staffing and adherence processes. The rollout focused on embedding forecasting and visibility into existing QA and performance routines, and outcomes included nearly 30 percent higher agent productivity together with measurable improvements in QA and CSAT scores as the company scaled.
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Angi | Professional Services | 4600 | $1.9B | United States | Playvox | Playvox Workforce Management | Workforce Management | 2024 | n/a |
In 2024, Angi implemented Playvox Workforce Management to improve accountability across its contact center and BPO operations, leveraging Workforce Management capabilities to automate core workforce processes. The deployment targeted outsourced partners and contact center teams with a focus on operationalizing forecasting and schedule automation across North America.
Playvox Workforce Management was configured to run automated forecasting and scheduling workflows, standardize occupancy and productivity measurement, and support intraday adjustments consistent with Workforce Management best practices. The implementation emphasized forecasting engines, schedule optimization, and adherence monitoring to reduce manual scheduling overhead and increase agent occupancy.
The deployment included an explicit integration with Zendesk, tying Playvox Workforce Management to ticket and interaction data to measure occupancy and productivity across outsourced partners. This integration enabled occupancy calculations and scheduling triggers to reflect live contact volumes, supporting coordinated operations across multiple BPO vendors in North America.
Governance changes centered on BPO accountability and operational reporting, with processes adjusted to use Playvox Workforce Management outputs for partner performance reviews and schedule enforcement. The implementation produced $213,120 in projected initial four month savings, increased agent occupancy substantially, and is projected to deliver over $1M in annual BPO cost savings.
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Delivery Hero | Retail | 44612 | $10.9B | Germany | Playvox | Playvox Workforce Management | Workforce Management | 2021 | n/a |
In 2021, Delivery Hero implemented Playvox Workforce Management to establish a global quality assurance program for its distributed contact center footprint. Playvox Workforce Management was selected to provide a single QA environment that could support both in-house and outsourced contact centers across Delivery Hero operations in over 50 countries.
The implementation focused on the full QA lifecycle, including managing QA workloads, sampling interactions, executing audits, and delivering coaching at scale. Playvox Learning was used to keep agent skills current and to tie training artifacts to audit outcomes, creating a closed loop between evaluation and development.
Operationally the Playvox environment was provisioned as a centralized QA hub that accommodates varying team sizes, diverse contact center structures, and different working methods and technologies. The centralized data model keeps quality data for all contact centers in the same environment, enabling consistent QA policies, standardized scoring, and cross-center visibility for quality managers and operations leaders.
Governance and process changes emphasized standardization of QA workflows and the ability to flex rules per center while retaining centralized control, a requirement articulated by Delivery Hero’s Operations Manager, Service Experience - Logistics. The deployment enabled Delivery Hero to scale its agent base while reducing quality risk by assuring consistent application of the company’s quality standards across contact centers.
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Professional Services | 800 | $200M | United States | Playvox | Playvox Workforce Management | Workforce Management | 2019 | n/a |
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