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Age UK Kensington & Chelsea Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Age UK Kensington & Chelsea and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 95 Age UK Kensington & Chelsea employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Age UK Kensington & Chelsea has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2016, MHR iTrent HR for Core HR in 2016, ReadSpeaker Text to Speech for Natural Language Processing in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Age UK Kensington & Chelsea is running and its propensity to invest more and deepen its relationship with Microsoft , Sage , MHR (formerly MidlandHR) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Age UK Kensington & Chelsea revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Age UK Kensington & Chelsea intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics NAV | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 |
In 2016, Age UK Kensington & Chelsea implemented Microsoft Dynamics NAV as its ERP Financial system. The implementation was delivered as part of a wider integration programme to assimilate The Silver Line into Age UK, with the Operations division accountable for managing all workstreams and IT teams.
The migration from Sage to Navision centralized core financial accounting and reporting. Microsoft Dynamics NAV was configured to support general ledger consolidation, accounts payable and receivable workflows, and reporting structures aligned to a KPI ethos that was implemented into The Silver Line to standardize performance measurement across services.
The programme coordinated a parallel migration of HR and payroll to iTrent, with data flows established between HR payroll processes and the financial systems to support ongoing payroll posting and employee record reconciliation. Operational continuity for the Helpline was addressed by implementing a cloud contact centre as a service using Amazon Connect to enable home working for contact centre agents, the CCaaS deployment completed within two weeks during the Covid19 crisis.
Governance was run from the Operations division, combining frontline service structures across both Age UK and The Silver Line and embedding KPI-driven workflows into operational processes. The programme managed a budget in excess of £1M for the integration and continued operation of The Silver Line, with oversight of IT teams, workstream delivery, and service reorganization.
Microsoft Dynamics NAV, deployed as the ERP Financial backbone, served as the central financial control point within the integration programme, supporting consolidated reporting and the operational needs of combined frontline services across the organization.
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ERP Financial | ERP Financial Management |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MHR (formerly MidlandHR) | Legacy | MHR iTrent HR | Core HR | HCM | n/a | 2016 | 2016 |
In 2016 Age UK Kensington & Chelsea implemented MHR iTrent HR to establish a centralized Core HR platform across the organisation and the incoming The Silver Line programme. The deployment was managed from the Operations division which coordinated all workstreams and IT teams and controlled a budget exceeding £1M for the integration and continued operation of The Silver Line.
The implementation consolidated HR and payroll functions into MHR iTrent HR, leveraging Core HR capabilities for employee records, payroll processing, and HR administration. The project embedded a KPI ethos into The Silver Line and managed the restructure and combination of frontline services across both Age UK Kensington & Chelsea and The Silver Line, aligning workforce structures with the new HR configuration.
The programme aligned the HR and payroll consolidation into MHR iTrent HR with a finance migration from Sage to Navision, coordinating data and cutover activities across finance and HR workstreams. Operational continuity for the helpline was delivered by implementing home working for the contact centre and provisioning a CCaaS solution using Amazon Connect within two weeks during the Covid19 crisis.
Governance was delivered through Operations led workstream management, cross team IT coordination, and budget oversight to sustain the merged services and ongoing operation of The Silver Line. The implementation narrative emphasizes system architecture consolidation, HR and payroll configuration in MHR iTrent HR, and rapid contact centre enablement to support distributed helpline operations.
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Learning and Development | HCM |
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2022 | 2022 |
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Payroll | HCM |
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2016 | 2016 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ReadSpeaker Holding | Legacy | ReadSpeaker Text to Speech | Natural Language Processing | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Age UK Kensington & Chelsea implemented ReadSpeaker Text to Speech. ReadSpeaker Text to Speech is deployed on their public website and is categorized as Natural Language Processing, delivering on-page audio rendering of published web content for site visitors.
The deployment is web-centric, embedding the ReadSpeaker Text to Speech player across content pages and integrating with content publishing workflows so newly published guidance and service pages carry audio-enabled markup. Functional capabilities deployed include on-page playback controls, selectable voices and pronunciation tuning, and synchronized text highlighting to align spoken audio with visible content. Operational scope is the organization website, impacting content and communications functions responsible for publishing and maintaining public-facing information. Age UK Kensington & Chelsea ReadSpeaker Text to Speech Natural Language Processing supports web accessibility and online content consumption through site-level audio delivery.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Event Management | Collaboration |
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2024 | 2024 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2020 | 2020 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, Sales Engagement | CRM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2012 | 2012 |
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