Dakar, BP 6944,
Senegal
Agence de l'Informatique de l'Etat Senegal Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Agence de l'Informatique de l'Etat Senegal and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Agence de l'Informatique de l'Etat Senegal employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Agence de l'Informatique de l'Etat Senegal has purchased the following applications: Softic-HR for Core HR in 2019, Softic-IIPS for Business Process Management in 2019, Crisp for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Agence de l'Informatique de l'Etat Senegal is running and its propensity to invest more and deepen its relationship with Softic , Crisp IM , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Agence de l'Informatique de l'Etat Senegal revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Agence de l'Informatique de l'Etat Senegal intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Softic | Legacy | Softic-HR | Core HR | HCM | n/a | 2019 | 2020 |
In 2019, Agence de l'Informatique de l'Etat Senegal signed a Memorandum of Understanding with Softic to deploy Softic-HR, a Core HR application, as part of an intranet and government digital services collaboration. The agreement announced in November 2019 targeted an intranet-first delivery model to support employee self-service and administrative workflows across ADIE and broader public sector services in Senegal. The engagement framed Softic-HR as the application platform for HR-adjacent process modernization under the MoU.
Implementation scope centered on employee self-service and administrative workflow automation, inferred from Softic's product portfolio and the stated objectives of the MoU. Configuration work is described as concentrating on personnel records management, forms-driven administrative approvals, leave and absence workflows, and organizational structure management consistent with Core HR functional patterns. The Softic-HR application name is used as the central system for these capabilities and for intranet-hosted access by agency staff.
Operational rollout and governance were structured around the Memorandum of Understanding, establishing collaboration between ADIE and Softic and defining intranet integration as the distribution channel for the Core HR services. Deployment was positioned to cover ADIE departments and national digital service delivery across Senegal, aligning HR-adjacent administrative processes with the agency intranet and internal operational procedures. Governance emphasis in the announcement focused on partnership-level coordination for phased service delivery and administrative workflow alignment.
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Succession and Leadership Planning | HCM |
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2019 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Softic | Legacy | Softic-IIPS | Business Process Management | ERP Services and Operations | n/a | 2019 | 2020 |
In 2019 Agence de l'Informatique de l'Etat Senegal signed a Memorandum of Understanding with SOFTIC to launch a government intranet project and to implement SOFTIC products across the Senegalese government. The engagement explicitly included deployment of Softic-IIPS as part of the intranet initiative, positioning Softic-IIPS within the Business Process Management category to address procurement and finance business functions across government agencies in Senegal.
Implementation focused on Softic-IIPS procurement and finance modules, configured to support end to end procurement lifecycle workflows, purchase order and contract management, invoice processing, budget checks, and approval routing. The deployment leveraged Business Process Management capabilities including configurable workflows, role based access controls, document management and process orchestration to standardize forms, approvals and audit trails for public sector procurement and financial operations.
Operationally the Softic-IIPS rollout was delivered through the government intranet as the primary access and collaboration channel, enabling centralized process orchestration across ministries and agencies in the region Senegal. The scope covered core business functions in procurement and finance, with the intranet serving as the consolidation layer to present unified process interfaces and task queues to departmental users.
Governance was organized under ADIE as the central coordinating authority, with implementation governance emphasizing standardized process templates, approval matrices and phased rollout across departments. Configuration and process ownership were structured to align operational workflows with public sector control requirements, and Softic-IIPS served as the Business Process Management platform for operationalizing those governance models.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Crisp IM | Legacy | Crisp | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Document Management | Content Management |
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2019 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2019 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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