Natal, 59020-130,
Brazil
Agência Aerotur Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Agência Aerotur and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 Agência Aerotur employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Agência Aerotur has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2021, Amazon CloudFront for Content Delivery Network in 2016, Huggy Omnichannel for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Agência Aerotur is running and its propensity to invest more and deepen its relationship with Google , Amazon Web Services (AWS) , Huggy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Agência Aerotur revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Agência Aerotur intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2021 | 2021 |
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon CloudFront | Content Delivery Network | IaaS | n/a | 2016 | 2016 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Huggy | Legacy | Huggy Omnichannel | Customer Support | CRM | n/a | 2020 | 2020 | In 2020, Agência Aerotur implemented Huggy Omnichannel on its website as its Customer Support platform for web-based customer engagement. The deployment positioned Huggy Omnichannel to centralize incoming customer inquiries via an embedded website interface and to serve as the primary customer service application for the leisure and hospitality operator. Huggy Omnichannel is used by Agência Aerotur's customer service team to manage unified message intake, conversational workflows, and standard support routing, leveraging typical omnichannel capabilities such as a unified inbox, automated response templates, and configurable routing rules. The implementation follows a cloud hosted SaaS model and is scoped to the customer support function on the corporate website, with governance focused on agent assignment, response workflow standardization, and templated replies for frequent reservation and guest questions. Integration points documented are limited to the website embedding stated in source material, no external system integrations are recorded, and operational coverage centers on web based customer interactions handled by the service team. | |
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Marketing Automation | CRM |
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2019 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Reservation and Booking Management | ERP Services and Operations |
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2011 | 2011 |
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