Agência Aerotur
R. Apodi, 583 - Tirol,
Natal, 59020-130,
Brazil
Natal, 59020-130,
Brazil
55 84 3220-2999
Leisure and Hospitality
Agência Aerotur Technographics
Agência Aerotur Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Agência Aerotur and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 Agência Aerotur employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Agência Aerotur has purchased the following applications: Amadeus Central Reservation for Reservation and Booking Management in 2011, Google Workspace (Formerly Google G-Suite) for Collaboration in 2021, Huggy Omnichannel for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Agência Aerotur is running and its propensity to invest more and deepen its relationship with Amadeus IT Group , Google , Huggy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Agência Aerotur revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Agência Aerotur intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Agência Aerotur Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amadeus IT Group | Legacy | Amadeus Central Reservation | Reservation and Booking Management | ERP Services and Operations | n/a | 2011 | 2011 |
In 2011, Agência Aerotur implemented Amadeus Central Reservation to plan and execute international itineraries for tourist groups exceeding 10 people. Agência Aerotur Amadeus Central Reservation Reservation System supports reservations, itinerary planning, and group booking operations for the agency’s leisure and hospitality services.
The deployment configured core reservation and group booking workflows including PNR and itinerary management, fare quoting and rate handling, seat and inventory allocation, and issuance of travel documentation. Configuration emphasized agent-facing interfaces and role-based access controls suitable for a 30 person agency, with reusable templates for recurring group routes and standardized pricing rules.
Operational coverage focused on reservations, tour operations, sales, and itinerary planning teams responsible for international group travel, using the Reservation System to centralize booking records and coordinate supplier availability. Connectivity leveraged standard supplier inventory and global distribution channel feeds to assemble multi-segment international itineraries and consolidate bookings for groups.
Governance established centralized booking validation and approval workflows for group contracts, documented procedures for assembling multi-vendor itineraries, and targeted training for reservation agents to adopt the new system. Rollout targeted the reservations and operations functions first, embedding Amadeus Central Reservation into day to day group planning and booking processes.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Agência Aerotur implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The small Brazil based travel agency deployed the cloud hosted Google Workspace suite across its approximately 30 employees and references the deployment on its public website.
The Google Workspace implementation centers on core modules including Gmail, Google Drive, Google Docs, Google Sheets, Google Calendar, and Google Meet, administered through the Google Admin console. Configuration work described aligns with domain mapping and account provisioning, group based access controls, shared drive organization, and mobile access setup typical for Collaboration deployments.
Operational coverage spans customer facing reservations and customer service functions as well as back office operations and administration in Brazil, with centralized administration and role based sharing policies driving governance. Rollout and ongoing management emphasize account provisioning workflows, permission governance, and phased onboarding to align collaboration workflows with business processes.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Huggy | Legacy | Huggy Omnichannel | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Agência Aerotur implemented Huggy Omnichannel on its website as its Customer Support platform for web-based customer engagement. The deployment positioned Huggy Omnichannel to centralize incoming customer inquiries via an embedded website interface and to serve as the primary customer service application for the leisure and hospitality operator.
Huggy Omnichannel is used by Agência Aerotur's customer service team to manage unified message intake, conversational workflows, and standard support routing, leveraging typical omnichannel capabilities such as a unified inbox, automated response templates, and configurable routing rules. The implementation follows a cloud hosted SaaS model and is scoped to the customer support function on the corporate website, with governance focused on agent assignment, response workflow standardization, and templated replies for frequent reservation and guest questions. Integration points documented are limited to the website embedding stated in source material, no external system integrations are recorded, and operational coverage centers on web based customer interactions handled by the service team.
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Marketing Automation | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Agência Aerotur
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Agência Aerotur Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Agência Aerotur IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Agência Aerotur digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Agência Aerotur Technographics
Agência Aerotur is a Leisure and Hospitality organization based in Brazil,
with around 30 employees and annual revenues of $3.0 million.
Agência Aerotur operates a diverse technology stack with applications such as
Amadeus Central Reservation, Google Workspace (Formerly Google G-Suite) and Huggy Omnichannel,
covering areas like Reservation and Booking Management, Collaboration and Customer Support.
Agência Aerotur has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Amadeus IT Group, Google and Huggy.
Agência Aerotur recently adopted applications including
Google Workspace (Formerly Google G-Suite) in 2021, Huggy Omnichannel in 2020 and RD Station Marketing in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Agência Aerotur’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Agência Aerotur’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Agência Aerotur technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.