List of Amadeus Central Reservation Customers
Amadeus
Salvador de Madariaga 1,
Madrid, 28027,
Spain
Madrid, 28027,
Spain
34 91 582 0100
Professional Services
20643
$7.2B
Since 2010, our global team of researchers has been studying Amadeus Central Reservation customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Amadeus Central Reservation for Reservation and Booking Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Amadeus Central Reservation for Reservation and Booking Management include: American Express, a United States based Banking and Financial Services organisation with 75100 employees and revenues of $65.95 billion, International Airlines, a United Kingdom based Transportation organisation with 58077 employees and revenues of $8.99 billion, Asiana Airlines, a South Korea based Transportation organisation with 8333 employees and revenues of $4.60 billion, TSYS, a Global Payments Company, a United States based Banking and Financial Services organisation with 5000 employees and revenues of $4.00 billion, Hawaiian Airlines, a United States based Transportation organisation with 7108 employees and revenues of $2.64 billion and many others.
Contact us if you need a completed and verified list of companies using Amadeus Central Reservation, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Financial Management software purchases.
The Amadeus Central Reservation customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ERP Financial Management software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Agência Aerotur | Leisure and Hospitality | 30 | $3M | Brazil | Amadeus IT Group | Amadeus Central Reservation | Reservation and Booking Management | 2011 | n/a |
In 2011, Agência Aerotur implemented Amadeus Central Reservation to plan and execute international itineraries for tourist groups exceeding 10 people. Agência Aerotur Amadeus Central Reservation Reservation System supports reservations, itinerary planning, and group booking operations for the agency’s leisure and hospitality services.
The deployment configured core reservation and group booking workflows including PNR and itinerary management, fare quoting and rate handling, seat and inventory allocation, and issuance of travel documentation. Configuration emphasized agent-facing interfaces and role-based access controls suitable for a 30 person agency, with reusable templates for recurring group routes and standardized pricing rules.
Operational coverage focused on reservations, tour operations, sales, and itinerary planning teams responsible for international group travel, using the Reservation System to centralize booking records and coordinate supplier availability. Connectivity leveraged standard supplier inventory and global distribution channel feeds to assemble multi-segment international itineraries and consolidate bookings for groups.
Governance established centralized booking validation and approval workflows for group contracts, documented procedures for assembling multi-vendor itineraries, and targeted training for reservation agents to adopt the new system. Rollout targeted the reservations and operations functions first, embedding Amadeus Central Reservation into day to day group planning and booking processes.
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Airtreks International LLC | Professional Services | 12 | $1M | United States | Amadeus IT Group | Amadeus Central Reservation | Reservation and Booking Management | 2010 | n/a |
In 2010, Airtreks International LLC implemented Amadeus Central Reservation. The Amadeus Central Reservation Reservation System served as the central booking platform for the company’s travel operations supporting consumer and prospect-facing workflows.
Airtreks operated the system primarily through its customer service and reservations staff, delivering customer service via phone and e-mail for travelers and potential clients. Agents used the platform to book and modify flights, with operational scope concentrated on front-office reservation handling and direct traveler support across the firm’s service functions.
Configuration emphasized core Reservation System capabilities, including booking and modification workflows, itinerary and passenger name record management, fare retrieval and ticketing orchestration consistent with Amadeus Central Reservation functionality. The rollout included structured training and personnel management activities to align small team processes with system workflows and to embed standard booking operations into daily use.
Governance focused on operational ownership by the reservations team and on-process controls executed at the point of contact, primarily phone and e-mail channels. Training and personnel management were documented as part of adoption activities to ensure consistent execution of booking and modification processes within the organization.
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American Express | Banking and Financial Services | 75100 | $65.9B | United States | Amadeus IT Group | Amadeus Central Reservation | Reservation and Booking Management | 2019 | n/a |
In 2019 American Express implemented Amadeus Central Reservation as a Reservation System to support NDC enabled airline bookings and broaden access to rich travel content across its travel retailing activities. The implementation surfaced during a coordinated industry demonstration where American Airlines, American Express Global Business Travel and Amadeus processed live bookings using the Amadeus Travel API, validating core end to end booking and servicing flows.
The Amadeus Central Reservation deployment focused on booking flow orchestration, passenger servicing, and ancillary management, with explicit configuration to handle cancellations and exchanges as part of the transactional lifecycle. Amadeus Central Reservation was exercised through the Amadeus Travel API to enable access to NDC enabled content and to route retailing capabilities through the Amadeus Travel Platform for travel companies affiliated with American Express.
Integrations emphasized API level connectivity to airline NDC content providers and the Amadeus Travel API, enabling travel booking, servicing, and ancillary fulfillment across travel management channels such as American Express Global Business Travel. Governance and rollout were staged, with teams aiming to exercise full functionality for cancellations, exchanges and ancillaries when capabilities reached scalable production levels, and the 2019 live booking milestone served as a validation point for broader operational adoption.
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Asiana Airlines | Transportation | 8333 | $4.6B | South Korea | Amadeus IT Group | Amadeus Central Reservation | Reservation and Booking Management | 2010 | n/a |
In 2010, Asiana Airlines deployed Amadeus Central Reservation, a Reservation and Booking Management application provided by Amadeus IT Group. The Amadeus Central Reservation implementation serves as the airline core booking and ticketing system, capturing reservation lifecycle events and passenger data for operational use across the carrier.
The implementation covers standard Reservation and Booking Management capabilities including booking engine functions, passenger name record capture, ticket reservation data fields, and payment transaction capture. Functional workflows implemented include ticket reservation creation and modification, enrollment and change of Asiana Club membership information, and payment information capture for credit card and bank transfer transactions.
Asiana Airlines transmits personal information to AMADEUS IT GROUP,S.A via a secured network, with reservation information transmitted to Germany upon completion of reservation and membership information transmitted to Germany when enrolling or changing membership via a dedicated network. Personal information elements explicitly transmitted include membership number, passenger name, date of birth, gender, phone number, e-mail address, passport information for Americas routes, card number and expiration date for purchases, transaction approval numbers, and membership status and miles data for Asiana Club. The vendor contact for data protection is AMADEUS IT GROUP,S.A dataprotection@amadeus.com.
Governance and data retention are embedded in the implementation, reservation information is retained for operation and maintenance of the Asiana Airlines reservation system for up to 5 years after transmission, and membership information is retained for use of membership services until the end of the contract term or withdrawal of membership. The deployment therefore aligns booking, ticketing, purchasing, and loyalty membership functions under Amadeus Central Reservation and establishes cross-border transmission and retention rules tied to operational and membership service needs.
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Bendigo and Adelaide Bank Group | Banking and Financial Services | 4762 | $1.3B | Australia | Amadeus IT Group | Amadeus Central Reservation | Reservation and Booking Management | 2020 | n/a |
In 2020 Bendigo and Adelaide Bank Group implemented Amadeus Central Reservation to standardize corporate travel booking operations. The deployment provisioned Amadeus Central Reservation as the primary platform for Reservation and Booking Management supporting agent-facing reservation creation and itinerary delivery for employee travel bookings.
Configuration emphasized core Reservation and Booking Management capabilities such as inventory search and availability, booking creation, PNR management, ticketing workflows, and agent console functions used by Business Travel Consultants. Operational use reported by staff included customer service handling, supplier communications and supplier contact workflows, and agent tasks for booking Bendigo Bank and Coliban Water employees. The Amadeus Central Reservation platform was used alongside Tramada in daily agent operations, indicating a multi-application workflow for booking and itinerary servicing.
Governance and rollout were centered on the corporate travel desk, with Business Travel Consultants responsible for incoming call handling, supplier coordination and itinerary distribution. The implementation aligned business functions across travel procurement, customer service and supplier management, embedding Amadeus Central Reservation into day to day agent workflows for corporate travel.
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Transportation | 7108 | $2.6B | United States | Amadeus IT Group | Amadeus Central Reservation | Reservation and Booking Management | 2022 | n/a |
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Transportation | 58077 | $9.0B | United Kingdom | Amadeus IT Group | Amadeus Central Reservation | Reservation and Booking Management | 2016 | n/a |
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Leisure and Hospitality | 350 | $15M | United Kingdom | Amadeus IT Group | Amadeus Central Reservation | Reservation and Booking Management | 2018 | n/a |
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Construction and Real Estate | 1450 | $884M | Japan | Amadeus IT Group | Amadeus Central Reservation | Reservation and Booking Management | 2022 | n/a |
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Banking and Financial Services | 5000 | $4.0B | United States | Amadeus IT Group | Amadeus Central Reservation | Reservation and Booking Management | 2015 | n/a |
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Buyer Intent: Companies Evaluating Amadeus Central Reservation
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Amadeus Central Reservation. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Amadeus Central Reservation for Reservation and Booking Management include:
- Telkom Indonesia, a Indonesia based Communications organization with 19712 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Amadeus Central Reservation Coverage
Amadeus Central Reservation is a Reservation and Booking Management solution from Amadeus IT Group.
Companies worldwide use Amadeus Central Reservation, from small firms to large enterprises across 21+ industries.
Organizations such as American Express, International Airlines, Asiana Airlines, TSYS, a Global Payments Company and Hawaiian Airlines are recorded users of
Amadeus Central Reservation for Reservation and Booking Management.
Companies using Amadeus Central Reservation are most concentrated in Banking and Financial Services and Transportation, with adoption spanning over 21 industries.
Companies using Amadeus Central Reservation are most concentrated in United States, United Kingdom and South Korea, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Amadeus Central Reservation across Americas, EMEA, and APAC.
Companies using Amadeus Central Reservation range from small businesses with 0-100 employees - 20%, to mid-sized firms with 101-1,000 employees - 10%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 20%.
Customers of Amadeus Central Reservation include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Amadeus Central Reservation customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Reservation and Booking Management.